Appointment Time zone keeps changing

HOPandSNC — Sat, 23 Jul 2022 22:01:22 GMT

My business location time zone in my profile for customers making appointments is locked to Hobart Tasmania.

All appointments MUST remain to this time zone no matter where I am traveling.

I travel interstate and overseas with my iPhone and the time zone automatically updates on my phone as I need to know what the local time is when I travel.

However, the appointments app is shifting ALL existing appointments already scheduled to match my current time zone.! It is moving everything ahead by 2 hours and then allowing customers to book appointments in spaces that are already taken or when I am closed.!

So when I return home or change to another time zone, the app will move them again to match that time zone instead of remaining locked to by business time zone…..

I am having people suddenly now being able book appointments for example at 0630am in my current time and they are thinking it is 0830 Hobart time.

How do I lock the appointments app to show all appointments in my business time zone and to STAY in that timezone no matter where I am located or traveling? I cannot possibly manage appointments if every time I enter a different timezone the app goes and shifts everything.

It is causing customers and me alike huge confusion..!

Re: Appointment Time zone keeps changing

JJ_ — Mon, 25 Jul 2022 19:04:29 GMT

This sounds like a good question for our Appointments team, @HOPandSNC

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

thread Re: Appointment Time zone keeps changing in Online Store

Appointment Time zone keeps changing

Re: Appointment Time zone keeps changing