thread Re: Website in Online Store

Website

musty — Tue, 30 Aug 2022 11:02:06 GMT

Hello!

Hoping someone may be able to help me. When I try and go to my website its saying error 404, I'm not sure what this means? It may be something very simple but I'm not super tech savvy.

I appreciate any help, thank you! 🙂

Re: Website

lawnbrook — Tue, 30 Aug 2022 12:12:13 GMT

Hiya @musty ,

Welcome to the square community.

Can you let me know what URL you're using and also what you expect to happen.. And we what you've done so far..

Bruce

Re: Website

musty — Tue, 30 Aug 2022 13:51:22 GMT

I’m using www.customcreationsbyem.com.au that should lead to my website but unfortunately that isn’t happening

Re: Website

lawnbrook — Wed, 31 Aug 2022 01:26:43 GMT

Hi @musty ,

It doesn't appear that you have configured your DNS correctly.

You need to modify your DNS to point your root domain (customcreationsbyem.com.au) and the www version to the square servers as per:

https://squareup.com/help/au/en/article/6916-connect-your-domain-with-square-online-store

Did you buy your domain via square (i suspect yes) otherwise, do you have access to some sort of DNS control panel ?

Re: Website

musty — Wed, 31 Aug 2022 02:37:17 GMT

I did buy it via square

Re: Website

musty — Wed, 31 Aug 2022 08:01:03 GMT

Sorry I don’t mean to be rude by any means but I’m getting quite frustrated at the lack of help I’m receiving. I’m paying for a service that I’m unable to use which it quite disappointing. I hope to hear back soon.

Re: Website

lawnbrook — Wed, 31 Aug 2022 08:50:07 GMT

Hi @musty ,

I just wanted to note that I don't work for Square, I'm a user just like you..

From your square online menu, under domains is your domain listed. If so, does it report as connected/active?

You need to make sure your purchased domain is connect to your square site. There's some more details here:

https://squareup.com/help/us/en/article/7189-get-started-with-domains-for-square-online

If you are unable to get it working, then you should definitely contact square support through their official support channels...

https://squareup.com/help/au/en/article/4993-contact-square-support

If you want to send me a private message, I'm happy to have a quick remote session with you and I should be able to figure it out, but again, I want to stress, I am not Square support.

Regards,

Bruce

Re: Website

musty — Wed, 31 Aug 2022 09:13:44 GMT

My apologies I thought I read somewhere that you were, hopefully they might see it too!

I would appreciate some help, I can’t even locate my domain thing.

Re: Website

musty — Wed, 31 Aug 2022 09:15:21 GMT

I’m not sure how to private message on here 😂🤦🏼‍♀️

Re: Website

Arie — Thu, 01 Sep 2022 00:28:00 GMT

Hi @musty,

Thanks for getting in touch and sorry to hear about the frustrating experience setting up your DNS settings and website. Our support team would be able to take a closer look at your settings with you, which is something we can't do via this public forum, unfortunately. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.