Customer not receiving the email saying their order has been shipped

flightgear — Fri, 09 Sep 2022 08:43:50 GMT

Customers are not receiving email saying their order has been shipped.

We have send email selected.

I can't determine the reason why it is not working.

Can anybody hep please?

Re: Customer not receiving the email saying their order has been shipped

Laurie_ — Sat, 10 Sep 2022 02:36:01 GMT

Hi, @flightgear, thanks for reaching out to let us know.

Has this just started happening recently, and have you made any changes to your site that may have required you to publish the site again?

We'll get you to navigate to your Communications > Email & text alerts page and see if you can send yourself a test email for Items Shipped. To do this, select the ellipses, then select Send Test Email, and let us know if you receive this.

Are you also able to confirm whether this behaviour is consistent for every shipped order?

We'll keep a lookout for your response here.

thread Customer not receiving the email saying their order has been shipped in Online Store

Customer not receiving the email saying their order has been shipped

Re: Customer not receiving the email saying their order has been shipped