thread I cant re activate my account in Online Store

I cant re activate my account

eeaasy — Sat, 24 Sep 2022 03:47:45 GMT

I tried to activate my account with my Medicare card but it then said

Square is unable to approve your request

So I looked at some other posts but they all said to go to the trouble shooting page which

just takes me back to the oops page.

Is there anyway to reactivate my account?

Apparently I'm not the only one as there are lots of other threads about this issue.

Re: I cant re activate my account

Laurie_ — Sun, 25 Sep 2022 00:06:05 GMT

Hi, @eeaasy, thanks for reaching out to let us know, and welcome to the Seller Community!

Our Support Team can assist you in reactivating your Square Account as they'll need you to verify your personal information over the phone. In the interest of keeping your personal information secure, we're unable to complete this step via the Seller Community platform.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account

2. Head to our contact page https://squ.re/3AWfZs2

3. Go to "Other", then "I don't see my issue"

4. Click "Message us", "Email us" or "Call Us"

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods.

Let us know if you run into any issues getting in touch with our team.

Re: I cant re activate my account

eeaasy — Sun, 25 Sep 2022 22:33:45 GMT

I have tried to deactivate my account to create a new one but I am unable to because I haven't been allowed to accept payments (activated). Is there any way I can deactivate my account. The whole reason i want to deactivate my account (delete) is becuse i couldn't accept credit card payments!

Re: I cant re activate my account

Laurie_ — Mon, 26 Sep 2022 00:12:22 GMT

If you're unable to deactivate your Square Account per these steps, then you will need to reach out to our Support Team for assistance here, @eeaasy.

When you contact our team, please advise if you would like them to release your email from the deactivated account as well.