thread Re: Square Online Admin Site Language in Online Store

Square Online Admin Site Language

mandamade — Sat, 05 Nov 2022 22:05:01 GMT

Logging in to our square online admin we see the language of the menus, buttons etc is not english! settings are set to English (US).

please help with whats going on?

Re: Square Online Admin Site Language

Laurie_ — Sun, 06 Nov 2022 06:00:55 GMT

Hi there, @mandamade, thanks for reaching out to let us know and sorry to hear you're running into these issues.

If you have already confirmed you have set your Square Online site language to English, then we'll need to get you to take a look at your current browser settings.

Are you able to confirm what browser you are currently using to access your online Square Dashboard?

Please complete these browser troubleshooting steps first and let us know if the issues persist.

Re: Square Online Admin Site Language

mandamade — Sun, 06 Nov 2022 21:31:03 GMT

@Laurie_ - Yes nothing changed for our site for more than a year - logged in and see just the square online dashboard menu in another language (square up admin portal is english and the website is english)

Yes my setings show english (US) are set - but the menus/labels are not

Språk og enheter

Nettsted-språk

Dette er språket for nettstedet ditt

Endre språk på nettstedet

Nettsted-språk English (US)

I have tried with BOTH Chrome and Edge browser with same issue - also same from other machines - dont think this is a browser issue!

Please do help

Re: Square Online Admin Site Language

Laurie_ — Sun, 06 Nov 2022 22:29:26 GMT

Thanks for taking a look at these steps, @mandamade.

The expected behaviour is that the language of your online Square Dashboard matches the language you've set for your web browser.

It's certainly worth checking your browser's language settings in the browser settings as a final step. To check the language of your Chrome browser, follow these steps:

1. On your computer, open Chrome.
2. At the top right, click More > Settings.
3. At the bottom, click Advanced.
4. Click Languages > Language.
5. Next to the language that you'd like to use, click More . ...
6. Click Display Google Chrome in this language. ...
7. Restart Chrome to apply the changes.

If the above does not work, we suggest reaching out to our Support Team directly to troubleshoot this issue further.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account

2. Head to our contact page https://squ.re/3AWfZs2

3. Go to "Other", then "I don't see my issue"

4. Click "Message us", "Email us" or "Call Us"

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods.

Re: Square Online Admin Site Language

mandamade — Sun, 06 Nov 2022 23:14:02 GMT

Also - why is the left menu OK in english but the other detail pages of each area are not? Browser language is English 🙂

Re: Square Online Admin Site Language

mandamade — Mon, 07 Nov 2022 00:14:41 GMT

Update - support fixed/changed something via the back end and the UI is now back to English! 🙂

Re: Square Online Admin Site Language

Laurie_ — Mon, 07 Nov 2022 00:40:21 GMT

Thanks for reaching back out to us with an update here, @mandamade!

I'm glad to hear this was a quick fix in the end and your online Square Dashboard is back to normal.

Don't hesitate to reach out to us here in future, if we believe the issue requires additional support, we'll always let you know.