thread Re: Confused at a small display on Product pages in Online Store

Confused at a small display on Product pages

Aust-Variety-st — Sun, 06 Nov 2022 09:30:48 GMT

I have been with Square and built a site for our customers based in Tom Price, WA. I have promoted it on Facebook, Email, and Email Campaigns. But when I went to a product page for a link I saw this message in Red; "This store is not yet accepting payments." This really answers the question of why I haven't made any click-and-collect sales that are only available in Tom Price. I Do have Square EFTPOS as well and have been promoting this like mad as well. Any ideas?

Re: Confused at a small display on Product pages

Laurie_ — Sun, 06 Nov 2022 22:51:12 GMT

Hi there, @Aust-Variety-st, thanks for reaching out to us with your query. I noticed it's your first time posting here, welcome to the Seller Community! 👋

We can get you to check you have the correct settings enabled on your Square Online overview page so that orders can be placed online.

1. Navigate to your Square Online overview page and check it says 'Accepting Orders' in green in the top-right corner.

2. Check to ensure your items are set to visible and have stock assigned to them as required. To do this, go to Items > Site Items. You’ll see the list of all your items. Select the item you want to edit. Under Visibility, select Visible. Make any other item edits and select Save.

3. Ensure you have assigned a fulfilment method to all of your Site Items.

Additionally, have you published your site within the last 24-48 hours? If so, your SSL (Secure Sockets Layer) may still be propagating on your site. This is what secures buyer information when they enter their payment details online. This can take up to 48 hours to configure after you first publish your site.

Let me know how you go with the above and don't hesitate to reach back out to me with further questions here.

Re: Confused at a small display on Product pages

Aust-Variety-st — Tue, 08 Nov 2022 05:23:54 GMT

Well I checked everything, all payment options are connected, checked the A records on my domain as correct, and accepting orders is green unpublished then republished all done yesterday but still comes up as Not Secure and the red message is still on my products, you can check this by going to www.avs-tomprice.au.

Kind Regards

Johnny Miller

Australian Variety Store

Re: Confused at a small display on Product pages

Laurie_ — Tue, 08 Nov 2022 05:35:29 GMT

Thanks for checking this, @Aust-Variety-st, I appreciate it.

Additionally, when you navigate to Website > Domains. Is the status showing as connected?

Re: Confused at a small display on Product pages

Aust-Variety-st — Tue, 08 Nov 2022 06:17:57 GMT

Hi Laurie

Yes it does show connected in Domains,plus when you type in my domain it goes right to my Square site

Re: Confused at a small display on Product pages

Laurie_ — Wed, 09 Nov 2022 02:52:15 GMT

Thanks again for checking this, @Aust-Variety-st!

At this point, the next step is to reach out to our Australian Support Team to speak with a Square Online specialist who can help to troubleshoot this issue further.

You can contact our team directly on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account

2. Head to our contact page https://squ.re/3AWfZs2

3. Go to "Other", then "I don't see my issue"

4. Click "Message us", "Email us" or "Call Us"

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods.

We encourage you to share any solutions offered in this thread as it may assist other Square Sellers in future.

Re: Confused at a small display on Product pages

Aust-Variety-st — Wed, 09 Nov 2022 08:04:11 GMT

the website has been set up correctly.
When you first purchase or transfer a domain (regardless of where it’s hosted), a 24–48 hour DNS propagation period must take place before the website will appear live under the domain name. In other words, you must wait until the propagation period is complete so the website appears when the domain is searched in a web browser; otherwise, you’ll receive an error.

You'll need to wait 24 hours more in order to get your website running properly.

Re: Confused at a small display on Product pages

Laurie_ — Thu, 10 Nov 2022 00:13:45 GMT

Correct, @Aust-Variety-st! I included some information about this in my first post (SSL)!

Given it's been well over 48 hours since your initial post, you shouldn't still be experiencing these issues due to domain propagation. If you are, my advice is to reach out directly to our Support Team.

Re: Confused at a small display on Product pages

Aust-Variety-st — Thu, 10 Nov 2022 08:42:19 GMT

Just got this email today, Which just confuses the issue more, I replied with a screenshot to prove this was wrong, have a read, I have not modified this email in any and seems to blame me?

Hi Johnny,

This is Joanna from the Square Email Team, again.

I have an update regarding the escalation of your case. The engineer informed me that your site only has one A-Record set up which doesn't allow us to submit the SSL. You will need to contact your domain registrar and add the root A-Record to the DNS.

Thank you in advance. Hope this information is helpful to you, and if you have any other doubts you can give us a call or reply to this email,

Regards,

Joanna E.
Square | Customer Success
https://squareup.com/au/en
Find more answers, and ask more questions in our Seller Community:
http://www.sellercommunity.com

The screenshot is from my Domain showing both A Records were done

Re: Confused at a small display on Product pages

Arie — Thu, 10 Nov 2022 23:44:34 GMT

Hi @Aust-Variety-st,

Just stepping in here while @Laurie_ is out 🙂

I've taken a look at http://www.avs-tomprice.au via who.is, and currently only one A-record is noted here:

You will need to make sure that the only records on your domain are as follows;

1 A - type Record with the host/value set as the "@" or the * symbol (depends on your registrar) pointing to "199.34.228.164"

Another A type Record with the host value as "www" and pointing to "199.34.228.164".

Re: Confused at a small display on Product pages

Aust-Variety-st — Fri, 11 Nov 2022 00:15:30 GMT

Hi @Arie

Not sure why the DNS records show only one A Record. Here is what is showing in my Domain

A Record

@.avs-tomprice.au

199.34.228.164

www.avs-tomprice.au

199.34.228.164

Re: Confused at a small display on Product pages

Arie — Fri, 11 Nov 2022 01:16:23 GMT

I'd definitely recommend reaching out to your domain host to clarify why this information is not reflected on who.is. For reference, you can use who.is to check DNS settings of any site, @Aust-Variety-st.

Re: Confused at a small display on Product pages

Aust-Variety-st — Fri, 11 Nov 2022 06:19:03 GMT

@Arie

Should know in a few hours. As i host all my own domains through my Domain Store business I reached out to support and they have hopefully fixed the problem, remember i said Hopefully

Re: Confused at a small display on Product pages

Aust-Variety-st — Fri, 11 Nov 2022 06:23:05 GMT

@Arie @Laurie_

Both A records are now showing on Whois

Re: Confused at a small display on Product pages

Laurie_ — Sun, 13 Nov 2022 05:28:43 GMT

Great job, @Aust-Variety-st!

In looking at your Square Online site again today it is now showing as secure. It seems that updating both of those A Records resolved the issues you were previously seeing!

Don't hesitate to reach out to us in future for any assistance with your Square Account. 😊

Re: Confused at a small display on Product pages

Aust-Variety-st — Sun, 13 Nov 2022 07:34:21 GMT

@Laurie_

Yes found out that instead of having @.avs-tomprice.au this A record is blank and everything went through really fast. So if anyone faces this problem the answer would be to remove the @ symbol and leave it blank must make sure to have the correct set of numbers for both to connect to Square and get the SSL problem free.

I have posted a new problem, New Products and Catagories not showing on Site?

Re: Confused at a small display on Product pages

Aust-Variety-st — Mon, 14 Nov 2022 09:01:35 GMT

@Laurie_

I am having issues with getting New Products to show up on my site. I made a new category but the items don't show up. So I shift them to existing categories but still don't show up, have made the products visible but still nothing. Even rested my site and built from scratch and still no new products just the existing products shown?

Re: Confused at a small display on Product pages

Laurie_ — Tue, 15 Nov 2022 03:06:49 GMT

Thanks, @Aust-Variety-st, I'll go ahead and reply to your latest question in the new thread so we can better track the separate issues.