thread Re: Notifications for Online Orders in Online Store

Notifications for Online Orders

NAHs — Fri, 21 Feb 2025 17:06:11 GMT

The title of this thread has been edited by a Square Moderator from the original: What permissions do I need to enable for notifications?

Need my managers to be able to see notifications in order to check online orders. How do I do that without enabling all options?

Re: What permissions do I need to enable for notifications?

RobynR — Wed, 19 Feb 2025 22:52:38 GMT

Hey @NAHs,

Thanks for reaching out to the Community.

Are you looking for your managers to receive notifications via email, in-app alerts, or printed order tickets?

Re: What permissions do I need to enable for notifications?

NAHs — Thu, 20 Feb 2025 11:31:00 GMT

In app alerts. They do not need emails or printed order tickets.

Re: What permissions do I need to enable for notifications?

RobynR — Thu, 20 Feb 2025 22:23:11 GMT

@NAHs, thanks for reaching out!

Notifications for new online orders can only be sent via email at this time. To make sure your managers receive them, you’ll need to add their email addresses under Square Online Settings.

You can find the full steps in this support article.

Let me know if you have any other questions!

Re: What permissions do I need to enable for notifications?

NAHs — Fri, 21 Feb 2025 17:04:33 GMT

The problem is that now everyone who needs to full fill online orders get all of the emails, including payroll, and bank deposits. this is an issue. Please fix this, not to mention it is clogging up their inboxes.

Re: What permissions do I need to enable for notifications?

Sammie_C — Fri, 21 Feb 2025 17:04:44 GMT

Hi @NAHs, thank you for reaching out on the Square Community. I appreciate your response, @RobynR!

Unfortunately, notifications for new orders are only available through email currently. Following the steps that @RobynR provided are the best next steps in regard to this.

In the meantime, let us know if you have any other questions!

Re: Notifications for Online Orders

NAHs — Fri, 21 Feb 2025 17:09:16 GMT

I just want them to be able see notifications on the square for retail app, so they can go to online orders, without needing to be able to see all of the other correspondence. Now they have all access and see all the finical transactions and staffing and payroll.

Re: What permissions do I need to enable for notifications?

Sammie_C — Fri, 21 Feb 2025 17:13:47 GMT

@NAHs, I understand. I might actually recommend actually posting your feedback and idea on our Ideate platform. Here sellers are able to post and discuss new ideas and improvements to Square products and functions. The more traffic on a particular post can catch the eye of our product managers and eventually make changes!

Re: Notifications for Online Orders

RobynR — Wed, 05 Mar 2025 16:05:10 GMT

@NAHs At this time, notifications for online orders in the Square for Retail app are only sent via email, so there isn’t a way to limit in-app notifications specifically for online orders while restricting access to other areas like financials and staffing.

I would recommend submitting a feature request, as @Sammie_C mentioned above.