thread Re: Editing Confirmation email template in Online Store

Editing Confirmation email template

Uminauniforms — Tue, 17 Jan 2023 02:04:07 GMT

I'm trying to edit the text in the Confirmation email template underneath "Thank you for your purchase!"

I edited it at some point earlier, as I put a note there about our shop being closed over the school holidays, but now I am trying to edit/remove the text and it won't let me. I can't remember how I initially got the text there!

It seems like it's perhaps feeding that text from somewhere else - so perhaps I need to edit the text elsewhere - but haven't been able to figure out where that might be.
Any ideas???

Re: Editing Confirmation email template

Arie — Tue, 17 Jan 2023 04:00:51 GMT

Hi @Uminauniforms,

Welcome to our community, I noticed it's your first post 👋

I'd be happy to point you in the right direction. Sign into your Square Online dashboard, and select Communications > Email & Text Alerts. From here, select Order Confirmation > click on the three dots and select Edit Email.

I hope this helps, please let us know how you go!

Re: Editing Confirmation email template

Uminauniforms — Tue, 17 Jan 2023 05:14:19 GMT

Thanks 😊

Turns out there was some kind of bug that wasn’t letting me edit the section I needed to. I called Square support and they were able to sort it out from their side 👍

Re: Editing Confirmation email template

Arie — Tue, 17 Jan 2023 05:17:21 GMT

Glad to hear you were able to get this sorted, @Uminauniforms!