thread Re: Shipping by weight in Online Store

Shipping by weight

Hanadi — Sat, 21 Jan 2023 09:47:56 GMT

Hi,

I've set up a standard shipping rate of $15, and free shipping for orders over $150.

My question is, what if in between there's a heavy order which is over 5kg, or bulky. Hence it will cost me more in shipping. Hiw can I set this up?

BTW, I run a plant and plant accessories business. Hence, for example 20cm nursery pots, might not be heavy but they are bulky which may attract a higher shipping rate than the standard $15.

Thanks in advance,

Hanadi

Re: Square Reporting Q&A: Get answers and influence product decisions!

bezzyeldo — Fri, 20 Jan 2023 11:19:08 GMT

When serving a customer why can't we use 2 discounts in the one transaction?

eg. They may buy 3 candles which has a 'Buy 3 for $50' so we need to activate the $10 discount. And then they buy 3 soaps which has a discount set up for 0.85 cents off. It won't let us use the 2 discounts so we always have to go in and edit the price of the item. It's not always practical when we have customers in line waiting to be served. Please help

Re: Square Reporting Q&A: Get answers and influence product decisions!

MikeKnight — Fri, 20 Jan 2023 22:32:31 GMT

Where we have "special" buys like your 'Buy 3 for $50; and '3 soaps for $2.15' (where each soap is $1), we set these up as individual items in our library. Not only does this allow multiple discounts in the one transaction, it is also quicker than selecting an item and then changing the quantity and applying a discount.

Re: Square Reporting Q&A: Get answers and influence product decisions!

bezzyeldo — Fri, 20 Jan 2023 22:40:03 GMT

how does it track inventory that way though? As each soap and candle is a different fragrance...

Re: Square Reporting Q&A: Get answers and influence product decisions!

MikeKnight — Sat, 21 Jan 2023 07:14:16 GMT

I guess that depends on how you need to track inventory. For example, on our drink items we have seven variations/flavours. That would be tricky selling 'Buy 3' options as I assume you'd be selling 3 of whatever fragrances the customer desired. If you had, say, 7 fragrances in candles then there is 35 ways to choose 3 candles. This would make your library of items ungainly and you'd be best back to your original request to be able to apply a discount to each item in a transaction.

Another option might be to actually have a discount value as an item. So you sell 3 candles and include in the transaction the Buy 3 discount item. Thus having various value discounts as items in your library, you have no restrictions on how many discounts you can "sell" in a transaction. To make this even more flexible, the value of a discount item could be variable, entering the value at the time of sale.

I hope this gives you some options to address your particular business model. (A query here that I've not tried, is having an item with a negative value. Does Square allow you to have an item with a value of, say, -$2?)

Re: Shipping by weight

Laurie_ — Sun, 22 Jan 2023 06:08:33 GMT

Hi there @Hanadi,

Thanks for reaching out to us with your question!

It can be tricky to create a rate to suit every product available to purchase from your Square Online site. With this in mind, Square has setup a fallback rate with the idea that this rate will apply if a customer's order should fall outside the rules you have already created.

However, given your rates have been set based on order total, instead of weight, a fallback rate won't help us in this instance as you have said, the item may fall anywhere within your set price range but incur greater shipping costs due to the item size.

The other option here would be to create a custom shipping rate that you can apply to these specific bulkier items to ensure your shipping costs are accounted for as part of the purchase.

Let me know if this suggestion is helpful or if you have any further questions here.

Re: Square Reporting Q&A: Get answers and influence product decisions!

Laurie_ — Sun, 22 Jan 2023 06:14:07 GMT

Hey there @Hanadi,

I wanted to let you know that I've reached out to respond to the same question in your post here.

Take a look at my comment and feel free to send me any further questions in your reply on the above thread. 😊

Re: Square Reporting Q&A: Get answers and influence product decisions!

Hanadi — Sun, 22 Jan 2023 08:24:46 GMT

Thank you. I'll check it out.

Re: Shipping by weight

Hanadi — Sun, 22 Jan 2023 08:40:31 GMT

Hi @Laurie_

I had a look at your suggestion with the custom shipping rate. You can select a specific item, however, the issue is if say a customer orders just one 20cm pot, it won't be an issue and it won't be bulky. But if they order 20 pots, that where the shipping rate will go up. The custom shipping rate, asks for item specific, but it doesn't ask for the quantity of the items.

Does this make sense?

Thanks once again

Hanadi

Re: Shipping by weight

Hanadi — Sun, 22 Jan 2023 08:50:58 GMT

Hi @Laurie_

I've set up the below rules. How do they look to you?

Re: Shipping by weight

Laurie_ — Tue, 24 Jan 2023 01:44:35 GMT

Thanks for including the screenshot in your reply, @Hanadi!

These profiles look good to me! I just want to check, with the Bulky items shipping profile, have you only assigned those specific items and tested this?

In theory, it should increase the price based on how many of these items are added to the cart. I can also test this on my end if you're comfortable sending your shop link, otherwise, let me know how you go!

Re: Shipping by weight

Hanadi — Tue, 24 Jan 2023 23:25:35 GMT

Hi @Laurie_

Thank you for your reply.

Actually, after I sent you that message I realised that the bulky item profile will not work. As it doesn't allow me to specify the item. Hence, people can by 30 x 7cm nursery pots which are not bulky at all compared to 30 x 18cm nursery pot. The 30 x 18cm pots, even thought weight wise they are under 3kg, however, because of their size they will incur a higher postage rate.

Really not sure how I can solve this issue.

Also, could you please direct me how I can send you my shop link for you to check it out.

Looking forward to hearing from you.

Hanadi

Re: Shipping by weight

Laurie_ — Wed, 25 Jan 2023 06:18:59 GMT

Thanks for letting me know, @Hanadi!

So, you would just need to copy the URL for your Square Online site in your reply so that I can take a look from my end. If you haven't yet published your site, then your best bet will be to reach out directly to our Support Team so that you can connect with a Square Online specialist.

They'll be able to look at your shipping profiles and recommend the best option here, as well as test the functionality with you in real-time. I've gone ahead and ensured you'll have access when calling our phone support team from the number associated with your Square Account.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account

2. Head to our contact page https://squ.re/3AWfZs2

3. Go to "Other", then "I don't see my issue"

4. Click "Message us", "Email us" or "Call Us"

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods.

Please note, our Support Team will be available as normal on Thursday, January 26.

Re: Shipping by weight

Hanadi — Wed, 25 Jan 2023 06:59:23 GMT

Thank @Laurie_

I haven't published the site yet, as I want to have everything sorted before I do. Shipping is my last issue. I will reach out to support as you suggested. Thank you