thread Please tell me I haven't wasted a weeks work in Online Store

Please tell me I haven't wasted a weeks work

AGeckoCan — Mon, 27 Mar 2023 05:54:58 GMT

HELP PLEASE

So after over a weeks work , getting my website ready to launch and thanks to the help on this forum, I rang to get my domain name brought over and was informed that I cant use a .com.au domain

Can anyone offer a work around for this issue?

I would hate to lose all that work, and really need a new webpage , but I cant see a way of getting around this other than some sort of redirect?

Re: Please tell me I haven't wasted a weeks work

Laurie_ — Tue, 28 Mar 2023 03:21:28 GMT

Hi there, @AGeckoCan,

While I'm not sure what was discussed on this call with our Support Team, I can confirm that you're currently unable to transfer a .com.au to Square for hosting purposes. However, you can certainly connect a .com.au domain to your Square Online site.

The main difference here is that when you transfer a domain to Square, we will manage your domain and website under the same account. By connecting a domain, your domain will continue to be managed by your third-party host but your website will be managed by Square.

We go into detail about the difference between connecting and transferring a domain, including the relevant steps involved, in this online Support Article.

Let me know if you have any further questions here and I'll do my best to assist you. 😊

Re: Please tell me I haven't wasted a weeks work

AGeckoCan — Wed, 12 Apr 2023 05:12:17 GMT

Hi @Laurie_

Thanks for your reply, I have connected it as suggested and all seems to be working so far. 🙂

regards

Darren

Re: Please tell me I haven't wasted a weeks work

Laurie_ — Wed, 12 Apr 2023 06:02:12 GMT

Hello again, @AGeckoCan 👋,

I'm glad to hear I was able to help with this - thanks for keeping me in the loop!

Should any other issues arise with your domain or Square Online site, don't hesitate to reach out to us here.