thread Choosing a location when more than one option is in the radius in Online Store

Choosing a location when more than one option is in the radius

Eden-LIAB — Mon, 08 May 2023 11:45:58 GMT

Is there a way to allow people to choose the location from which they are getting a delivery from, if more than one location falls within the delivery radius?

I have two locations in the same area but they offer different products under our umbrella.

Re: Choosing a location when more than one option is in the radius

Arie — Tue, 09 May 2023 06:47:45 GMT

Hi @Eden-LIAB 👋

Your customer will have the option to select how the item is delivered, or which location it can be picked up from. Here's what this looks like on my test site:

For local delivery, they'd have to enter their address to see if you deliver to their area. For the store pickup option, any store with stock of the item will be selectable. I hope this helps!

Re: Choosing a location when more than one option is in the radius

Eden-LIAB — Tue, 09 May 2023 07:34:52 GMT

Thanks! My issue is that I have two stores next door to each other so when someone inputs their address it automatically selects which store it will come from rather than letting them choose the shop.

Re: Choosing a location when more than one option is in the radius

Arie — Wed, 10 May 2023 06:55:57 GMT

I see what you mean, @Eden-LIAB - I'll check with our eComm team if there's a workaround for this scenario!

Re: Choosing a location when more than one option is in the radius

Arie — Wed, 17 May 2023 03:51:52 GMT

Thank you for your patience, @Eden-LIAB, it looks like the store closer to the location the customer enters will be displayed, as your user experience confirms. We don't have a workaround at the moment, but I've passed your suggestion and use case onto our team.