https://community.squareup.com/t5/Online-Store/Square/m-p/662020#M28466 <P>Why does our square retail app (running on iPad for the last 2 years) shut down after every square terminal payment? The payment goes through but when I press new sale square shuts down. We have done a full reboot and our iPad software is up to date. &nbsp; am not at a loss on what to do?&nbsp;</P> Thu, 25 May 2023 22:49:44 GMT Kkss 2023-05-25T22:49:44Z https://community.squareup.com/t5/Online-Store/Square/m-p/662020#M28466 <P>Why does our square retail app (running on iPad for the last 2 years) shut down after every square terminal payment? The payment goes through but when I press new sale square shuts down. We have done a full reboot and our iPad software is up to date. &nbsp; am not at a loss on what to do?&nbsp;</P> Thu, 25 May 2023 22:49:44 GMT https://community.squareup.com/t5/Online-Store/Square/m-p/662020#M28466 Kkss 2023-05-25T22:49:44Z https://community.squareup.com/t5/Online-Store/Square/m-p/662041#M28467 <P>I noticed it's your first post, welcome to our community <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/339483">@Kkss</a> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P>&nbsp;</P> <P>I'm sorry to hear that trouble with your Square Terminal has brought you here. Have you had a chance to check if your <A href="https://squareup.com/help/au/en/article/6537-square-terminal-troubleshooting" target="_blank">Square Terminal software</A> is up to date as well? I'd also recommend giving our support team a call so we can run some diagnostics on the device itself, and send a ledger to us if necessary. You can reach support on 1800 760 137 (Mon-Fri, 9am-5pm AEDT).&nbsp;</P> Fri, 26 May 2023 06:58:52 GMT https://community.squareup.com/t5/Online-Store/Square/m-p/662041#M28467 Arie 2023-05-26T06:58:52Z