Invalid errors when a customers are checking out on online

MotherofEve — Mon, 10 Jul 2023 00:49:51 GMT

When my customers are checking out they are being told that their information is incorrect. This is happening with phone number and Credit Cards. Does anyone know why this is happening. I not getting any sales because they can't complete their order!

Re: Invalid errors when a customers are checking out on online

Laurie_ — Tue, 11 Jul 2023 02:13:46 GMT

Hey there, @MotherofEve,

Sorry to hear your customers are running into this issue on your site!

When you say "their information", are you specifically referring to the customer's shipping address?

The reason I ask is that we've previously had similar reports from Sellers whose customers selected the option to manually enter an address, versus having it autofill, and the address was incorrectly formatted or missing information.

You'll notice when customers checkout, they have the option to autofill their address, or manually enter it. If they select the option to manually enter an address, they'll need to ensure they fill in every field as shown in my screenshots below.

If this is not the issue you're seeing, please include some additional information in your reply so I can take a closer look with you.

Example of Autofilled Address

Example of Manual Entry Address

thread Invalid errors when a customers are checking out on online in Online Store

Invalid errors when a customers are checking out on online

Re: Invalid errors when a customers are checking out on online