thread Re: Square and afterpay not working in Online Store

Square and afterpay not working

Zw7176 — Wed, 19 Jul 2023 07:49:08 GMT

Hi,

I am having issues with my square reader not accepting afterpay tap. I have contacted square and everything looks set up correctly for my business to accept afterpay. I have contact afterpay and they have told me to contact square again.

going round in circles

Any help or advice would be great

Re: Square and afterpay not working

Arie — Fri, 21 Jul 2023 04:03:11 GMT

Hi @Zw7176 👋

I'm sorry to hear you're having trouble accepting Afterpay on your Square Reader. It looks like it's already enabled on your account successfully. Are all payments being declined, or are you seeing declines on a specific customer's card? If so, we recommend that the customer contact Afterpay directly, as the issue may lay with their account spending limits. I'll keep an eye out for your reply!

Re: Square and afterpay not working

jfield — Sun, 22 Oct 2023 21:30:16 GMT

My customers don't see an option for afterpay at checkout? Any advice is appreciated! Thanks

Re: Square and afterpay not working

Arie — Mon, 23 Oct 2023 01:08:06 GMT

I'm sorry to hear you're having trouble with Afterpay, @jfield! Have you enabled this for your online store, or in person payments?

Re: Square and afterpay not working

Enhancedbyvelae — Thu, 14 Dec 2023 23:24:08 GMT

I am having the same issue with multiple customers. They have sufficient funds and not using more than their available limit but the purchases are declining. The customer shows me where they take the initial down payment out of their account then later puts it back since the transaction is declined.

Re: Square and afterpay not working

Arie — Fri, 15 Dec 2023 06:03:36 GMT

Hi @Enhancedbyvelae,

I'm sorry you're running into issues when accepting Afterpay transactions. Have you had a chance to reach out to support yet? Unfortunately, we're not able to look into individual transactions via this public forum. When you have a moment, reach out via squ.re/contact.