Can someone help me please! I am going around in circles.

GreenDoor — Fri, 21 Jul 2023 00:43:00 GMT

Hello,

I am hoping someone may be able to help me, please. I have been trying for months to log in to my account and have given up on several occasions as I keep going around in circles.

There is no way to log into my account as I no longer have my phone with the authentication app, and I can't find my backup codes. Every method keeps taking me around in circles, and I need one of these to log in. It is impossible to find help or anyone to speak to about this problem.

I am hoping someone can help me, please.

Frustrated...

Re: Can someone help me please! I am going around in circles.

Arie — Fri, 21 Jul 2023 01:40:42 GMT

Heya @GreenDoor 👋

I understand your frustration! We'll need to verify some information with you over the phone to re-set your 2-factor authentication. Please give our support team a call on 1800 760 137 (Mon-Fri, 9am-5pm AEDT) so we can assist further.

Please let us know how you go.

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Can someone help me please! I am going around in circles.

Re: Can someone help me please! I am going around in circles.