thread Re: Need to remove shipping address form checkout ! in Online Store

Need to remove shipping address form checkout !

Pforsyth — Sat, 22 Jul 2023 09:58:34 GMT

I want to remove the shipping address details from the checkout page. I am selling a service and a digital ebook - I don't need a shipping address and it will be confusing for my customers

Re: Need to remove shipping address form checkout !

Laurie_ — Mon, 24 Jul 2023 00:47:15 GMT

Hi there, @Pforsyth 👋,

Thanks for reaching out to us with your question!

When you sell non-physical items, your customers aren't required to enter a shipping address at checkout given their purchase will be delivered digitally and standard fulfilment won't apply. It may be that you've created a standard item which is what is prompting your customers for their address when checking out.

I suggest taking a look at the steps in our online guide here to create a non-physical item in your online store.

Can I ask how you have created your services to sell online?

Re: Need to remove shipping address form checkout !

Pforsyth — Wed, 26 Jul 2023 04:43:12 GMT

Hi ,

Nope still not working. Have changed to Digital category and still says shipping. Have changed it back to Physical and selected Pick Up and still asks for shipping address !

Re: Need to remove shipping address form checkout !

Arie — Thu, 27 Jul 2023 07:01:07 GMT

Just stepping in for @Laurie_ here, @Pforsyth 🙂

You might have to tweak your settings via Settings > Checkout > Customer Inputs > Edit customer inputs.

From here, you can select whether addresses need to be collected for digital items. Please let us know how you go!

Re: Need to remove shipping address form checkout !

Pforsyth — Thu, 27 Jul 2023 07:29:06 GMT

Turned them all to off - still not working. asks for shipping address at checkout !!!! 😞

Re: Need to remove shipping address form checkout !

Arie — Fri, 28 Jul 2023 02:09:38 GMT

Thank you for giving this a try, @Pforsyth! Please give our support team a call on 1800 760 137 (Mon-Fri, 9am-5pm AEDT), so we can dig in a. bit deeper and take a look at the backend. Unfortunately, we're a bit limited to what we can access via this public forum.