thread Thousands of $$ offline payments in Online Store

Thousands of $$ offline payments

MattA1990 — Fri, 08 Sep 2023 13:11:41 GMT

Square saying the problem is partially fixed and coming back online, yet 4 hours on and none of my offline payments are processing.
About 100 transactions snuck through a few hours ago but no more.
I’m worried that in about 9 hours the 24hr card detail window will start to lose payments details.
Is this still a Square issue or am I having another issue.
don’t want to lose $10k in sales today. Unrecoverable in bakery/cafe.

Re: Thousands of $$ offline payments

dimo10 — Wed, 13 Sep 2023 06:20:31 GMT

Hey @MattA1990

I know the stress of having offline payments.

We had around 50 transactions which all processed overnight.

I just wanted to touch base to see if they all went through in the end.

Cheers,

Chris

Re: Thousands of $$ offline payments

MattA1990 — Thu, 14 Sep 2023 19:16:32 GMT

Yeah its not a good feeling!

We had 540 process overnight, and 18 declined.

But all in all thats not too bad, just annoying!