A customer code is now required when calling Square Help

StephG1 — Thu, 09 Nov 2023 06:26:09 GMT

I'm trying to call Square for assistance - my first attempt I was advised by a recording my number was recognised as Spam. I have two accounts with Square both with the same contact number.

The second attempt at calling I was asked for a customer code! What is this code and where can I find it.

In the meantime I cant send out customer contracts and need assistance. I have just emailed Square help hopefully I have better luck but have to wait 1 - 2 business days for assistance.

Where is the customer service!!!!!!!!

You need to do better Square Support.

Re: A customer code is now required when calling Square Help

Arie — Fri, 10 Nov 2023 04:49:06 GMT

Hi @StephG1,

Thanks for reaching out with this question! I'd be happy to shed a light here 🙂

It sounds like you called outside of our opening hours. When you call 1800 760 137 from Monday to Friday, between 9am-5pm AEDT, you'll automatically be directed to our local support team without needing a customer code.

thread A customer code is now required when calling Square Help in Online Store

A customer code is now required when calling Square Help

Re: A customer code is now required when calling Square Help