thread Re: How to set up subscriptions without the customer cancelling the membership from the receipt. in Online Store

How to set up subscriptions without the customer cancelling the membership from the receipt.

Destiny2 — Sat, 25 Nov 2023 06:33:05 GMT

Hi everyone!

We are gym owners.

With automatic subscriptions, the clients can cancel their gym memberhip by hitting the link on the e-receipt.

We have a 4 week cancellation policy - so this is not compatible with our business.

What should we do please?

How do we stop members cancelling their own memberships (subscriptions)?

Thanks

Re: How to set up subscriptions without the customer cancelling the membership from the receipt.

_Violet — Sun, 03 Dec 2023 20:24:27 GMT

Hi @Destiny2 - Thanks for reaching out to us here on the Square Seller Community👋

I reached out to the Square Subscriptions Product Team and they let me know that, "We don't have configuration to allow Square Sellers to disable the customer's ability to cancel a subscription, though more control over cancellation policy (for example, not able to cancel for x amount of time) is being investigated by our product team".

I hope this information is helpful but please do let me know if you have any additional questions.

Re: How to set up subscriptions without the customer cancelling the membership from the receipt.

KMMcKinney — Tue, 30 Apr 2024 19:58:22 GMT

Hello,

Was this ever made an option? I need to not have my customers cancel the subscriptions on their own, we require a two week notice. Please let me know.

Thank you,

Michelle

Re: How to set up subscriptions without the customer cancelling the membership from the receipt.

Katie_SQ — Wed, 01 May 2024 07:07:16 GMT

Hi @KMMcKinney - thanks for reaching out!

We don't have any updates to share on this at the moment, but we’ll continue to track the feedback on this thread and provide any updates here if anything changes.