thread Re: need help with email notifications in Online Store

need help with email notifications

studiomebu — Mon, 29 Jan 2024 04:49:55 GMT

Hello - I just tried to send a test email on my website.

Everything is ok, except that the TEST Notification email is being sent to an old email address.

I've changed it on Square, in every spot that I can think of and find. But the test email is still going to the old email. What am I missing please?

Re: need help with email notifications

Laurie_ — Tue, 30 Jan 2024 01:46:30 GMT

Hi @studiomebu,

Thanks for reaching out to flag this with us!

Can I get you to check that the correct email address is showing when navigating to your Square Online Overview page > Settings (or Shared Settings for multiple sites) > Notifications? Here, we should see the correct email address showing. Keep in mind that you can add up to three email addresses to receive online order notifications from Square Online.

I'll keep a lookout for your reply here.

Re: need help with email notifications

studiomebu — Tue, 30 Jan 2024 02:20:14 GMT

The correct email shows everywhere i can find but no change, email tests are still going to old email. cheers for your reply tho.

Re: need help with email notifications

studiomebu — Tue, 30 Jan 2024 02:18:26 GMT

the correct email is displayed in notifications and everywhere else an email is visible that i can find. just did another test email in email previews and they are still going to old email

Re: need help with email notifications

Breffni — Wed, 31 Jan 2024 08:45:12 GMT

Hi @studiomebu, just taking over for Laurie here.

Can you share both email addresses with me via private message here and I can take a look? Thank you!