thread Re: Online ordering problem in Online Store

Online ordering problem

Rose76 — Sun, 17 Mar 2024 00:36:45 GMT

Hi Team,

I found difficulties when I was designing my website.

All the feature menu are on website preview. However, it doesn’t shown anything on the actual website. I’ve already turn on the item sync and visibility.

Also, I paid for the QR code subscription. When I scanned the code, it showed 404 Not found. And it can’t go to the home page.

Please help and advise me what I should do for the next step.

Thanks

Re: Online ordering problem

Lou8 — Mon, 18 Mar 2024 11:33:45 GMT

Hi @Rose76, thank you for posting and welcome to the Community 🙂.

I'm sorry to hear you're having some difficulties with your website - I'd be happy to help!

Could you confirm that you have created an Online Ordering Page on your website? If you haven't yet, this would explain why the menu isn't displayed on your website and why scanning the QR code takes you to a 404 error.

To add an ordering page to your Square Online site:

From your Square Online site editor, select +Add > Page.
Select Shop, and choose the Order Online ordering page template.
Select Add to include the page on your site.

Let me know if this helps fix the issues you're having.

Re: Online ordering problem

dominicsoto — Fri, 11 Oct 2024 17:40:17 GMT

It sounds like you're facing two key issues with your website: features not displaying properly, and a QR code leading to a "404 Not Found" error. Here’s how to address both:

1. Feature Menu Not Displaying on Actual Website

Even though the features appear on the preview, they aren't showing on the live site. This can happen due to several reasons. Try these steps:

Check Item Sync Again: Double-check the settings for syncing and visibility. Ensure that the items you want visible are not just synced but also published on the live site. Sometimes items may sync but remain in draft or unpublished mode.
Clear Website Cache: Your website may be showing an older version. Clear the cache to ensure the latest version is displayed. You can do this either through your website's admin panel or by clearing the cache in your browser.
Check for Mobile/Desktop Differences: Make sure that the features are enabled for both mobile and desktop views. Sometimes features are only enabled on one version (desktop or mobile) but not both.

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Re: Online ordering problem

JoseRizal — Tue, 14 Apr 2026 20:27:27 GMT

I understand the issue — it looks like your items are visible in the preview but not loading on the live site, which often happens due to publishing/sync or theme settings.

I’d suggest double-checking that the site is fully published after enabling item visibility, and also clearing cache or re-generating the QR code after updates. The 404 error usually means the QR is pointing to an unpublished or broken link.