Checkout Page Stuck on "Initializing..."

Atlas_Counsel — Wed, 20 Mar 2024 03:38:16 GMT

We've been using Square for years as the payment gateway for our online counselling session bookings. As of yesterday we are getting the checkout page stuck on a flashing "Initializing" before we can get to enter any card details.

www.atlascounselling.com.au

From the bookings page, select any available booking and proceed to checkout and there it hangs.

We have tried turning off most of the plugins, we've tried reconnecting to Square but all to no avail.

Has anyone got any ideas?

Re: Checkout Page Stuck on "Initializing..."

Laurie_ — Thu, 21 Mar 2024 06:37:58 GMT

Hi @Atlas_Counsel,

I'm sorry to hear you're running into this issue with your Square Checkout page!

Are you able to let me know what integration you're currently using to connect Square with your site?

I'd be happy to take a closer look at this with my team once I know more.

thread Checkout Page Stuck on "Initializing..." in Online Store

Checkout Page Stuck on "Initializing..."

Re: Checkout Page Stuck on "Initializing..."