thread Re: I’m having issues with Afterpay, in Online Store

I’m having issues with Afterpay,

morena_13 — Thu, 30 May 2024 18:16:17 GMT

Afterpay is not working, I have called numerous times about the issue. All my settings on my end are correct. My clients are seeing on the final steps for Afterpay DELIVERY OPTION NOT PROVIDED

Can someone help me about this issue as I’m losing customers and it’s not fair that I’m paying monthly fees and not getting the service I should be getting.

Re: I’m having issues with Afterpay,

Laurie_ — Wed, 05 Jun 2024 04:33:21 GMT

Hi @morena_13 👋,

Thank you for reaching out to flag this with us (and for including a screenshot in your post)!

It seems that your customers are trying to check out using Afterpay through local delivery. However, local delivery is currently not supported as a fulfilment method with the Afterpay payment option. For more details, please refer to the 'Eligibility' section in our Afterpay + Square Online guide. Alternatively, customers can choose the Shipping option for fulfillment or use Afterpay for in-person payments at your business location.

If I can help with anything else, please don't hesitate to let me know!

Re: I’m having issues with Afterpay,

TaynRayCreates — Sun, 25 Aug 2024 09:10:19 GMT

I am also having this issue but do not have local pick up selected on my account. I only have default shipping as an option. Is this something I may need to change?