thread Instagram feed page stopped working on square online in Online Store

Instagram feed page stopped working on square online

mikasdesign — Sat, 15 Jun 2024 10:41:18 GMT

Hi,

I have had an Instagram Feed page on my Square website for a few years, and today it suddenly stopped working. All I get is a White background where all the Instagram product tiles used to be.

When I look at the editor in Square Online, the page is there and all the setup looks as per normal. Nothing should have changed as nobody has access to the site apart from me.

Could it be some sort of sync problem??

Any ideas would be greatly appreciated.

Thanks very much

Re: Instagram feed page stopped working on square online

RobynR — Mon, 17 Jun 2024 16:52:46 GMT

Hey @mikasdesign,

First, let me welcome you to the Community.

I'd like to take a look into this. Can you please provide a screenshot and more details about the issue, along with your website URL?

Re: Instagram feed page stopped working on square online

Nessyart1 — Sat, 22 Jun 2024 07:20:18 GMT

Same issue - seems Instagram has changed their third party authorization and the links no longer work. This happened when I had to change my password at Instagram, now when I try to update the feed link, I get an "Insufficient developer role" error. Square says I should talk to Meta.... I would assume anyone trying a new link to the Instagram feed will get the same message.

Frustrating, as the Instagram Feed was a great thing for a front page.....