card not working on app

allaussiecoins — Tue, 25 Jun 2024 21:58:30 GMT

customers cards rarely work on my app. i got square so I don't have to remember to grab the hardware when going to show. Square have been useless no help at all and I have lost sales. Phones and watches work but not cards. Anyone help?

Re: card not working on app

lawnbrook — Wed, 26 Jun 2024 12:12:14 GMT

Hi @allaussiecoins ,

Are you referring to tap-to-pay type transactions - if so, I can concur it can be quite hard to work out where the sensor is. It seems to double the issue because you have a card that you're not sure where the chip is, and your phone. this is down to hardware though, not suqare specifically.

Speculating, when you're using phone/watches I hazard a guess that because the NFC hardware is powered, that it's likely a stronger signal than a card.

If this is correct, then I'd suggest maybe spending a few $$ and buying the bluetooth reader to see whether that works better in your scenario.

This is my personal opinion only, and I realise I may have misinterpreted what you are saying.

Bruce

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card not working on app

Re: card not working on app