thread Unable to view shipping weight preview from the new Square Online Orders page in Online Store

Unable to view shipping weight preview from the new Square Online Orders page

Thomas93 — Thu, 31 Oct 2024 01:14:26 GMT

The title of this thread has been edited from the original: Shipping Weight.

I have noticed that since all the shipping info are being migrated to the main square dashboard, I now cannot see any weight on my online orders. When it used to be one the weebly system I could see it, so all I had to do it copy and paste into my shipping system. I can still do it like that, but please add this option on the new square dashboard system, as it is extremely useful.

Thank you

Re: Shipping Weight

Katie_SQ — Thu, 31 Oct 2024 01:13:02 GMT

Hey @Thomas93,

To confirm, are you referring to the Orders page on your Square Dashboard? Were you able to see the weight for each order on this page before?

I've included a screenshot below for reference:

If you can, please send a screenshot of what you're seeing on your end, and I'll be happy to take a closer look. 😊

Thanks!

Re: Shipping Weight

Thomas93 — Wed, 06 Nov 2024 21:36:56 GMT

That's correct

Re: Shipping Weight

Katie_SQ — Wed, 06 Nov 2024 23:59:59 GMT

Thanks for confirming, @Thomas93!

This functionality isn't available at the moment, so I recommend visiting our Square Online Feature Request board to see if there's an existing request for this. If one exists, please add your thoughts on how it could benefit your business. If not, feel free to start a new feature request and encourage other Sellers to share their insights.

We consider several factors for feature requests, such as Seller interest and our development pipeline. By participating on an existing feature request board or creating your own, you encourage other Sellers to support it with their votes and comments, emphasising the need for this feature to our Product team.

We appreciate your feedback, and rest assured, it is valued. While I can't guarantee immediate changes, our team is continuously working on updates, and we'll keep you updated on new features as they become available.