thread Why am I no longer receiving Square Appointments booking request email notifications? in Online Store

Why am I no longer receiving Square Appointments booking request email notifications?

AToG — Thu, 14 Nov 2024 05:07:30 GMT

The title of this thread has been edited from the original: Booking Request Notifications.

I have stopped receiving email notifications for Booking Requests......still getting sms though....any ideas from anyone.....?
No settings have been changed (I am a solo operator)

Booking Request emails

AToG — Wed, 13 Nov 2024 03:15:51 GMT

I have stopped receiving email notifications for Booking Requests......still getting sms though....any ideas from anyone.....?No settings have been changed (I am a solo operator)

Re: Booking Request emails

Katie_SQ — Thu, 14 Nov 2024 05:05:01 GMT

Thanks for reaching out, @!

To ensure we compile all similar feedback in one place, I've gone ahead and moved your additional post to your existing thread. We merge duplicate conversations to help us track requests and updates more effectively.

To confirm, are email notifications turned on in the following area of your online Square Dashboard for each team member?

Navigate to Staff > Team > Team Members.
Click on a team member’s name to open their profile panel on the right.
At the top of the panel, click on Appointments.
Under Booking Notifications, ensure Emails is selected.

Thanks! I’ll keep an eye out for your reply. 😊