thread Can't add a new TXT to DNS records in Online Store

Can't add a new TXT to DNS records

salonkahali — Tue, 04 Feb 2025 15:21:52 GMT

Hi, so I've been trying to verify my domain (hosted by square) to google workspace so I can have the custom email (which I also set up through square).

I've followed the troubleshoot information;

In your Square Dashboard, go to Sales channels > Online > Website > Domains.
For the domain related to your email address, select Manage > Manage domain.
For DNS Records, select Add DNS record.
For Type, choose TXT.
For Host, enter an at sign (@) in the field.
For Points to, paste the Google Verification meta tag you saved earlier.
Select Save.
Go back to the Google Verification browser tab and select the button to finish verifying your domain.

but once I go back to the google verification browser tab and verify that i have updated the DNS records, it says that it couldn't be verified. I also noticed that it says it may take 48 hours for the code to be shared to the rest of the internet, I have waited 48 hours and still unable to verify it. Is this the correct information I'm meant to be adding? Just really confused at what I'm doing wrong?

Has anyone else experienced trouble with verifying your domain to google workspace? and what did you do to solve this? Anything helps! Thanks!

Re: Can't add a new TXT to DNS records

Katie_SQ — Tue, 04 Feb 2025 23:05:32 GMT

Sorry to hear about this issue, @salonkahali!

I've reached out to our Square Online team for further support on this. As soon as I have more information for you, I'll reach back out to you here.

In the meantime, can you please share a screenshot of the error message you’re receiving in Google Workspace about the TXT records not verifying?

Thanks! I’ll keep an eye out for your reply. 😊

Re: Can't add a new TXT to DNS records

Katie_SQ — Wed, 05 Feb 2025 00:39:22 GMT

Hi @salonkahali,

Our Square Online team is reviewing your case and is ready to assist further.

Could you please confirm that the Registrant contact information in your Square Online Dashboard is up-to-date and correct? If any changes are needed, let me know, and I’ll message you privately so we can discuss without sharing any personal information. 🙂

Here’s how to check your Registrant contact information:

Sign in to your Square Dashboard and navigate to Online Sales Channels > Online > Website > Domains.
Click Manage > Manage Domain.
Under Contact Information > Registrant, verify that the listed contact details are current and accurate.

Once these details are confirmed, our team can assist with the next step in the verification process.

Thank you!

Re: Can't add a new TXT to DNS records

salonkahali — Tue, 11 Feb 2025 12:44:04 GMT

Yes the registrant contact information is correct. I have also attached a screenshot of the error message I am receiving.

Re: Can't add a new TXT to DNS records

Katie_SQ — Thu, 13 Feb 2025 22:32:15 GMT

Thanks for confirming @salonkahali!

I've let our team know that the Registrant details are correct, and they'll now go ahead and verify your Domain from our side.

I'll be in touch shortly once I have an update. 🙂

Re: Can't add a new TXT to DNS records

Katie_SQ — Fri, 14 Feb 2025 04:23:09 GMT

Thanks for your patience, @salonkahali!

I've heard back from our Advanced Support team, confirming that they've verified your Domain on our end.

Please go ahead and attempt to verify your TXT records in Google Merchant Centre again.

Please let me know if there's anything else I can help with! 😊

Re: Can't add a new TXT to DNS records

salonkahali — Fri, 14 Feb 2025 06:19:53 GMT

Hi, I have tried to verify it again but it is still giving me the same error message.

Re: Can't add a new TXT to DNS records

Katie_SQ — Sun, 16 Feb 2025 22:07:34 GMT

Very sorry to hear this, @salonkahali. To confirm, are you still receiving this error in Google Merchant Centre after clearing your browser's cache and cookies?