thread Logo doesn't show & banner goes grey when uploaded in Online Store

Logo doesn't show & banner goes grey when uploaded

kissykiss — Mon, 31 Mar 2025 11:19:13 GMT

When I upload a logo to the header, it does not show on the preview/site. This is despite resizing the logo, compressing the file, being jpg/png.

Similarly, when I upload a banner image it will upload however the banner just goes grey instead of showing the image that I have uploaded. Tried doing this in incognito mode and it didn't make a difference.

Would love some help.

Thanks

Re: Logo doesn't show & banner goes grey when uploaded

Laurie_ — Tue, 01 Apr 2025 23:54:25 GMT

Hi @kissykiss, welcome to the Square Community! 👋

If you've already followed the recommended browser troubleshooting steps and the issue is still happening, could you please include a screenshot of the preview error in your reply? Additionally, is this problem only occurring when you try to upload a logo to the Header section, or are images added to other parts of your site also showing as greyed out in preview mode?

This will help me escalate the issue to my team so we can attempt to replicate it and find a solution for you. Thanks for your patience!