thread Re: Issues with deleted item still appearing on website. in Online Store

Issues with deleted item still appearing on website.

Cassa001 — Sun, 06 Apr 2025 05:59:30 GMT

Hi All, I've seen this posted a few times with fixes, unfortunately, none of the workarounds have worked for me so hoping support can assist.

I've done a bulk delete of items and quite a few are still visible on the live website.

I am unable to find them nor select them to do a manual delete. These items also state they are 'out of stock'.

Item codes are:

EOT1324, EOT1367, EOT1210, EOT1229, EOT1227, EOT1219, EOT1207, EOT1288, EOT1336, EOT1347, EOT1313, EOT1346

I would really appreciate the help.

Re: Issues with deleted item still appearing on website.

Katie_SQ — Tue, 08 Apr 2025 04:41:51 GMT

Hi @Cassa001,

Thanks for reaching out.

I've taken a look at your website, and I can see the items you're referring to. I've gone ahead and escalated your case to our Advanced Support team, so they can take a closer look at this for you.

As soon as I have an update from the team, I'll reach back out to you here.

Thank you for your patience in the meantime.

Re: Issues with deleted item still appearing on website.

Katie_SQ — Tue, 08 Apr 2025 23:50:53 GMT

Thanks for your patience @Cassa001!

The team have reindexed your site from their side, and I can see that the items mentioned are no longer visible on your site. 😊

If you have any other questions, please don't hesitate to reach out!