thread Re: categories have doubled in Online Store

categories have doubled

sharonescakes — Thu, 05 Jun 2025 09:35:15 GMT

i have a website hosted by IONOS that is somehow connected to my square but previously i had a site it with square. I see this when i go onto my categories page. can anyone tell me why one says sharones cakes and others say hidden from all sites. It gives me x 2 categories the same at times.

boxes, Cupcake Cases

Hidden from all sites

103

Pre Mixes

Hidden from all sites

117

Cafe Lines Not available on website

Hidden from all sites

180

Sprinkles, cache, sanding

Sharones Cakes & Things

Packaging

Sharones Cakes & Things

Equipment

Sharones Cakes & Things

Tins

Sharones Cakes & Things

Icing - Buttercreams, fondant, gum pastes etc

Sharones Cakes & Things

Re: categories have doubled

Laurie_ — Fri, 06 Jun 2025 06:46:13 GMT

Hi @sharonescakes!

I see we’ve hit a bit of a snag with your online settings — I’d be happy to take a look and help you sort it out!

It sounds like your IONOS domain is connected to your Square Online site. To help you better, could you please share the URL of your website? That way, I can take a closer look at how your categories are showing up online.

From what you’re describing, the “hidden” categories likely aren’t assigned to any active sales channels, which can cause duplicates. But I’d need to review things in more detail to pinpoint what’s causing the duplication.

Looking forward to your reply!