Why do Square Free subscribers in the USA have option of multiple websites but not Australia ?!!!

GoulburnWestern — Fri, 27 Jun 2025 01:08:36 GMT

I am based in Australia.

I have two locations.

I use Square for Retail Free.

When researching options for a second website to manage the second location (since Square doesn't allow you to pull stock from multiple locations to service one fulfilment website), I found lots of articles but the option to do it wasn't appearing on my dashboard.

The article that came up when I googled, was apparently the US one although I didn't notice at the time which states that I would be eligible for this feature:

Who is this article for?

Account owners or team members with online permissions. Set permissions in Square Dashboard.
Square Online Free, Plus, and Premium subscribers
Square Free, Plus, and Premium subscribers

https://squareup.com/help/us/en/article/7088-manage-multiple-websites-with-square-online-store

However, when I used the Australian version for support (via my Dashboard help), it appears that we have to pay for the location ($109 per month) to access this feature:

Who is this article for?

Sellers with online permissions. Set permissions in Square Dashboard.
Square Online Plus or Premium subscribers.

https://squareup.com/help/au/en/article/7088-manage-multiple-websites-with-square-online-store

Why are we AGAIN being charged more for not being in the USA ?

Re: Why do Square Free subscribers in the USA have option of multiple websites but not Australia ?!!

Summer2024 — Fri, 27 Jun 2025 16:31:59 GMT

Hi, @GoulburnWestern !

I totally get where you're coming from. I know a few sellers who have also ran into this same issue.

From what I understand, it has to do with how certain features roll out in different regions. It is probably some mix of regulations and platform differences. But, I can see how it feels like you're being penalized just for your location.

In the meantime, I’ve seen Sellers in Australia using a third-party integration or keeping separate catalogs per location. Not ideal, but better than paying that extra $100+ a month if your second site isn’t super active yet.

I will pass this feedback along to our developers and product teams as well.

thread Re: Why do Square Free subscribers in the USA have option of multiple websites but not Australia ?!! in Online Store

Why do Square Free subscribers in the USA have option of multiple websites but not Australia ?!!!

Re: Why do Square Free subscribers in the USA have option of multiple websites but not Australia ?!!