thread Re: How can to cleanup the catagory dropdown in mobile version online site in Online Store

How can to cleanup the catagory dropdown in mobile version online site

Reppy — Thu, 11 Sep 2025 06:17:08 GMT

So i recently was testing my mobile version of my site, but i have found for some strange reason the catagorys dropdown menu has duplicates of all the sub catagories (image for reference) i have no idea why its showing so many i have it set to display dynamicaly display , also i cant collapse or expand these subcatagories...is that a paid feature?

Re: How can to cleanup the catagory dropdown in mobile version online site

Laurie_ — Fri, 12 Sep 2025 05:12:27 GMT

Hi @Reppy!

Thanks for reaching out! I can see you're writing in from Japan, and just wanted to flag that you've posted on the Australian Community page. We’re still happy to help here, but if you’d prefer support in Japanese, feel free to post in the Japanese Community as well.

Thanks for including those screenshots, they’re super helpful in understanding the issue you're seeing with subcategory duplication in mobile view. Just to confirm, is this happening only on mobile, and not in desktop view?

When you go to Items > Categories in your Square Dashboard, are you seeing any duplicate categories listed there?

We’re especially looking for cases where categories may have been transferred from Square Online, but were already existing in Point of Sale, which can sometimes result in duplication.

Let us know and we’ll do our best to help you get this sorted!

Re: How can to cleanup the catagory dropdown in mobile version online site

Reppy — Fri, 12 Sep 2025 06:05:50 GMT

Thanks Laurie for the response.

So no its not happening in the desktop view, and when i got to Items>catagories there is no duplicates in there.