thread Re: Square New Online Store - A Thread of Questions in Online Store

Square New Online Store - A Thread of Questions & Answers

pessosices — Mon, 27 Oct 2025 06:02:27 GMT

Hey Fellow Sellers!

With the launch of the New Square Online Store, the amazing @AdamB from the Weebly Team has kindly offered to answer some of my ridiculously detailed & in the weeds questions, on a thread on this wonderful Seller Community.

So here are my questions, and I'm sure he'd be happy to answer yours too in the comments below!

It might take him some time, since it's all new, so let's be super nice & grateful & patient & excited with the new knowledge of the new product!

1. Customers
1.A. Are customers able to set up Profiles that they can log into & save their information?

1.B. Are customers able to save their credit card information for future purchases?

1.C. Is Apple Pay an option for easy Credit Card information input?

1.D. Is customer information from purchases synced into the Square Customer Directory like the old Online Store?

2. Modifiers

2.A. How do Modifiers sync & import?

2.B. Are there advanced Modifier settings (such as select only up to 2 options)?

3. Loyalty & Marketing Rewards

3.A. Is Loyalty Integrated so that Customers earn points?

3.B. Are Loyalty Rewards integrated so that a customer can use their Rewards?

3.C. Are Marketing Campaign Coupons/Rewards integrated so a Customer can use their 6 digit Birthday or 6 Digit Coupon Code?

4. Items & Reporting

4.A. I know that items & all that integrates, but it says that Categories do not integrate. Why and what are the implications of that?

4.B. When I make a sale of an item, what happens on the Square Reporting side for that item sale? Does it still get sorted into the correct Category, or is a second item in a separate or non existing category created?

5. Order Management

5.A. I know that there is an order Management Page on the Web Dashboard. Do the orders also import into Square POS Orders Tab just like the old online store, where I can manage orders from there? Mark as Ready for Pickup, and Completed?

5.B. Does the customer get an email address and/or text message when the order is placed with their Order/Receipt #?

5.C. When I mark as Ready for Pickup does the customer get a text message at that moment?

6. Site & Domain

6.A. Is the page just a landing page like the old Square Online store, or is it a full website with multiple pages like a Full Weebly store site?

6.B. What is the default domain look like?
6.C. Is there still a free basic Editable Domain / URL in the basic plan? What does that look like?

6.D. For the higher plan with a complete Custom Domain, how does that work if my site is currently purchased & hosted through Wordpress.com?

7. Gift Cards

7.A. The info says that you can buy & redeem gift cards. I know that both Plastic & eGift Cards can be redeemed. Is it only Buying eGift Cards, or are Plastic Gift Cards also purchaseable through the site?

8. Advanced Plans - Marketing Tools & Insights

8.A. What does the Instagram Integration entail?

8.B. What are the Lead Capture & Contact Forms?

8.C. What are the integrated Facebook Ads?

8.D. What are the site statistics?

8.E. What are the Advanced eCommerce Statistics?

I think that's all for now!

Thanks again so much for all of the help, Adam!
Pesso

Re: Square New Online Store - A Thread of Questions

AdamB — Thu, 21 Mar 2019 01:45:28 GMT

Thanks @pessosices ! I should have it all together by tomorrow. I'm also going to include links to relevant help articles for everyone so they can quickly read more about some of the information I give.

Re: Square New Online Store - A Thread of Questions

AdamB — Thu, 21 Mar 2019 15:35:32 GMT

Thanks for your patience while I double-checked on some of these. Before clicking links to any help articles, make sure you're logged into your Square account and have clicked the link for online store that sends you over to Weebly.com (this will make sure you get logged into our Support Site properly).

1. Customers

1.A. Are customers able to set up Profiles?

1.B. Are customers able to save their credit card information for future purchases?

Not at this time for both questions, although I know this is something that we want to add. I don't have an ETA, unfortunately.

1.C. Is Apple Pay an option for easy Credit Card information input?

This is also not an option right now, although I could see it possibly being added. I haven't heard one way or the other, though. As for other payment methods in general, we do offer PayPal as an additional option you can enable.

1.D. Is customer information synced into the Square Customer Directory?

Not at this time, though I would expect that this will be the case in the future.

1. Modifiers

2.A. How do Modifiers import?

2.B. Are there advanced Modifier settings (select up to 2 options)?

Product modifiers sync with your products, although you can make more from within your Square Online Store or within your Square account on existing products - the newly added modifier will sync over. You can also have modifiers where a customer can select more than one option. https://www.weebly.com/app/help/topics/product-modifiers

3. Loyalty & Marketing Rewards

3.A. Is Loyalty Integrated so that Customers earn points?

3.B. Are Loyalty Rewards integrated so that a customer can use their Rewards?

3.C. Are Marketing Campaign Coupons/Rewards integrated so a Customer can use their 6 digit Birthday or 6 Digit Coupon Code?

We don't currently have loyalty integration. You can create coupons within your online store, although these are only for use there and are also not customer-specific (meaning the code would work for whichever customer you gave them to). These can be limited to a specific date range or a number of uses: https://www.weebly.com/app/help/topics/coupons

4. Items and Reporting

4.A. I know that items & all that integrates, but it says that Categories do not integrate. Why and what are the implications of that?

Categories in Square are a little different, so you are correct that they don't import. The upside of that is you can set up different categories and subcategories that would be helpful for your customers and then categories things in your Square account that make more sense for your own item management. For example, you can create separate categories for your site like “Special Deals”, or “New Flavors”, etc.

It should still be sorted within your Square category since any categories made in your online store are not brought back into your Square account.

5. Order Management

5.A. I know that there is an order Management Page on the Web Dashboard. Do the orders import into Square POS Orders Tab just like the old online store, where I can manage orders from there? Mark as Ready for Pickup, and Completed?

Yes, orders received through your online store use the same API and should function like any other order.

5.B. Does the customer get an email address and/or text message when the order is placed with their Order/Receipt #?

Yes; when they place the order they will receive an email confirmation/receipt that includes the order number.

5.C. When I mark as Ready for Pickup does the customer get a text message at that moment?

When you change the status to ready it will email the customer to let them know. https://www.weebly.com/app/help/topics/fulfillment-in-store-pickup

6. Site & Domain

6.A. Is the page just a landing page like the old Square Online store, or is it a full website with multiple pages like a Standard Weebly store?

You can build a full site and is not limited to a single page.

6.B. Is there still a free basic Editable Domain / URL in the basic plan? What does that look like?

If you don't have a custom domain, you can use a free subdomain which would have a URL something like "mysite.square.site", or "somethingelse.square.site".

6.C. For the higher plan with a complete Custom Domain, how does that work if my site is currently purchased & hosted through Wordpress.com?

You can continue paying for your domain through your current Registrar; all you'd need to do is point the domain to us. When you try to connect the domain in your site settings, it should prompt you and tell you what IP address to update your DNS records to.

7. Gift Cards

We don't currently offer plastic/physical gift cards, although you can use eGift cards that are created through your Square account and use them with the online store: https://www.weebly.com/app/help/topics/gift-cards

8. Advanced Plans - Marketing Tools & Insights

8.A. What does the Instagram Integration entail?

The current version can pull in images from your Instagram feed and allow you to tie those to products within your store. We have a guide here on that: https://www.weebly.com/app/help/topics/instagram

8.B. What are the Lead Capture & Contact Forms?

Both can be added to a site to collect email addresses from site visitors. These can be brought over to our email marketing tools for creating email campaigns. https://www.weebly.com/app/help/topics/pop-ups-and-banners

8.C. What are the integrated Facebook Ads?

As part of our marketing tools we also make it really easy to connect to Facebook Ads and run ad campaigns there: https://www.weebly.com/app/help/topics/connect-to-facebook-ads

8.D. What are the site statistics?

8.E. What are the Advanced eCommerce Statistics?

These are all found under the "Insights" item in the menu. This covers analytics for site visitors, sales data, email campaign performance, etc. This is covered in this article: https://www.weebly.com/app/help/topics/insights

Re: Square New Online Store - A Thread of Questions

pessosices — Thu, 21 Mar 2019 16:40:08 GMT

Thank you so much, @AdamB , for taking the time to respond!

It's really great to have all of this info going into this new Product.

A few follow up questions:

1.D. Customers

So to Clarify, we lose the functionality of the old online store of transactions with customer information syncing over to the Square customer directory?

2.A. Modifiers

If new modifiers are made on the Online Store, does that sync back into the Square Library?

5.C. Order Management & Fulfillment

1. So to clarify, we lose the functionality of the old online store of when we tap Ready for Pickup on the Orders Tab on the iOS POS app where it currently sends a Text Message, and that is replaced with an email instead?

2. If so, is there any hope of the text messaging returning? Customers are much more likely to see a real time text notification that they can come in to pick up the order (especially for ice cream) than an email. Our customers love our automatic Text functionality, and we really don't want to lose that.

8.B. Lead Capture

1. Will that captured customer information import over to the Customer Directory and make that a Reachable Customer in Square Marketing?
2. If this is the case, then why doesn't customer information from actual sales import over to the Customer Directory? It seems like an incredibly basic feature for Customer Sales info to go into Customer Directory, since every Square transaction does that.

9. Transition

9.A. For those of us with the old Online Store - what happens?

9.B. Will we be automatically transitioned over to the new site, or have to do it manually?

9.C. When will support for the old store stop? Is there a deadline to switch?

Thanks again!

Re: Square New Online Store - A Thread of Questions

AdamB — Thu, 21 Mar 2019 20:55:16 GMT

Not a problem! I'm really excited about the new Square Online Store. 🙂

1.D. Customers

So to Clarify, we lose the functionality of the old online store of transactions with customer information syncing over to the Square customer directory?

For the time being, yes, although that should change in the future.

2.A. Modifiers

If new modifiers are made on the Online Store, does that sync back into the Square Library?

Yes, these will sync back.

5.C. Order Management & Fulfillment

So to clarify, we lose the functionality of the old online store of when we tap Ready for Pickup on the Orders Tab on the iOS POS app where it currently sends a Text Message, and that is replaced with an email instead?

Yes - when an order is placed through your Square Online Store, it will send an email to the customer but will not text them.

If so, is there any hope of the text messaging returning? Customers are much more likely to see a real time text notification that they can come in to pick up the order (especially for ice cream) than an email. Our customers love our automatic Text functionality, and we really don't want to lose that.

I don’t know, though I’ll see if I can find out anything. I agree that’s a great feature and one I’d love to see added even if it wasn’t a feature of OST.

8.B. Lead Capture

Will that captured customer information import over to the Customer Directory and make that a Reachable Customer in Square Marketing?
If this is the case, then why doesn't customer information from actual sales import over to the Customer Directory? It seems like an incredibly basic feature for Customer Sales info to go into Customer Directory, since every Square transaction does that.

It does not - the email marketing tools integrated with the new Square Online Store are totally separate from those in Square Marketing.

9. Transition

9.A. For those of us with the old Online Store - what happens?

9.B. Will we be automatically transitioned over to the new site, or have to do it manually?

We are working on this right now, so I don’t know exactly what this will look like. If you have an Account Manager, I would recommend reaching out to them.

9.C. When will support for the old store stop? Is there a deadline to switch?

This is also something that I can’t give an answer on right now for the same reason mentioned above. We’ll communicate this information to our pre-existing Online Store sellers once we have everything worked out.

Re: Square New Online Store - A Thread of Questions

pessosices — Thu, 21 Mar 2019 21:38:31 GMT

Ok, cool. Thanks so much for the info!

There seem to be so many huuuuge improvements over the old online store, and I’m really excited to see the huge impact this new system is going to have on so many sellers!!

Even though there are some great improvements of the new store over the old one (customizing modifier selection being key for us, better layouts & integrations, and just a much more modern site system), I think for now personally I’m going to wait to switch over until the some more features from the old store are matched in the new store. If I didn’t use the old store, I would jump on in a heartbeat!!

Specifically importing Customers from transactions and Lead Capture into the Square directory & marketing, which seems like a pretty key feature for me. I’m paying a decent amount of money for square marketing and don’t want to risk both doubling my work and risking sending double emails to some of my customers by using the Weebly email marketing too. Or going through exporting and importing.

And ideally that feature of text notifications of orders being ready for pickup is a huge thing that my customers love.

Once at least the customer directory sync is live, then I’ll switch over.

It seems like this integration of weebly & square is still in the early stages, and it’s a great first step, and I’m really excited to see it grow and be a part of it! It’s just a little bit too early for me to hop on and lose the huge integration of the old store & miss the complete synergy that lives between the other Square products.

Thanks so so much for the info, and I would love to see updates on these things as they come and jump on in once they’re here!

Thanks again so much, @AdamB !!

Re: Square New Online Store - A Thread of Questions

AdamB — Thu, 21 Mar 2019 21:44:33 GMT

That makes sense, @pessosices. It's off to a really great start and will continue to grow and integrate even more than it is right now. Thank you again for your questions!

Re: Square New Online Store - A Thread of Questions

pessosices — Thu, 21 Mar 2019 21:50:39 GMT

Yes it is! I’m super excited for it!!

Re: Square New Online Store - A Thread of Questions

beachgirl888 — Wed, 03 Apr 2019 14:03:47 GMT

This is great info. Thank you!

Re: Square New Online Store - A Thread of Questions

GRUBBINGRINGOS — Thu, 16 May 2019 13:41:04 GMT

Is there a pay at pickup option?

Re: Square New Online Store - A Thread of Questions

Helen — Thu, 16 May 2019 15:12:37 GMT

Not at this time @GRUBBINGRINGOS but it's a popular request for the New Online Store. We'll share any future updates here in the Community!

Re: Square New Online Store - A Thread of Questions

zder — Sun, 28 Jul 2019 23:33:18 GMT

@AdamB,

@pessosices has asked some great questions about the new online store.

Can you follow up on this thread when the features that have not yet been implemented are live?

In particular, I am interested in customer information entered in the online store syncing over to the Square customer directory.

Thank You

Re: Square New Online Store - A Thread of Questions

NealNestBakes — Mon, 11 Nov 2019 21:38:24 GMT

Is there a way to customize a specific pick up date for items that are for sale? I am doing a pre-sale right now and there is no way to set it for 11/24? Thank you @Helen

Re: Square New Online Store - A Thread of Questions

Helen — Wed, 13 Nov 2019 01:30:26 GMT

Not at this time @NealNestBakes. You can let your customers pick up an item in your business hours, but you can't set a specific date. I agree that would be really useful for pre-sales!

Re: Square New Online Store - A Thread of Questions

MoniJ — Sat, 07 Dec 2019 00:21:49 GMT

@AdamB any updates on this one? Thanks

1. Customers

1.A. Are customers able to set up Profiles?

1.B. Are customers able to save their credit card information for future purchases?

Not at this time for both questions, although I know this is something that we want to add. I don't have an ETA, unfortunately.

Re: Square New Online Store - A Thread of Questions

AdamB — Sun, 08 Dec 2019 20:18:07 GMT

I don't have any fresh updates on that one yet, @MoniJ, since we're still working on it. Thanks for checking, though!

Re: Square New Online Store - A Thread of Questions

crystalimages — Wed, 18 Dec 2019 06:04:47 GMT

Is there any way we can exclude certain modifiers from online vs. on the POS? For instance, I have a shipping/pickup modifier that has options "received at purchase" and a "custom shipping" option in addition to "Ship $20" and "Pickup Later". I don't want custom shipping or received to be options in the online store, but I do need them at the sales desk.

The only work around I can see at the moment is to create a new item for the same merchandise that is only available on the online location and create a different modifier set for it. This is an ok option, but it would help with inventory to not have two sets for the same item.

Re: Square New Online Store - A Thread of Questions

crystalimages — Wed, 18 Dec 2019 06:18:26 GMT

This might belong in another thread, I have asked this question before, but not in regards to the online store.

I see there is an option in the online store for a text box modifier. When I added this option, it does not sync to my dashboard modifier. I guess this is only available on the online store?

Is there any plan to sync this feature to the dashboard and POS? This is a feature that would greatly help our company. We have been using the item notes, but it is so easy for someone to forget to add all the necessary information for the order. We use a code that let's us locate a single image out of thousands we take daily. So you can imagine how detrimental this information is.

Re: Square New Online Store - A Thread of Questions

ashc — Wed, 18 Dec 2019 13:28:10 GMT

Thanks for this suggestion @crystalimages!

You're right- at the time this isn't a feature but I can see how that would be helpful and how detrimental that information is for you.

I'll pass your request along to the Product team for future improvements.

Re: Square New Online Store - A Thread of Questions

RoyalsRFC — Sat, 04 Jan 2020 14:19:24 GMT

Adam,

I don't like the new store back interface. When I want to export orders I get an E-mail? Not very convenient. Also, I am unable to change the E-mail for Weebly, even though it is changed throughout Square. So I get the order in one E-mail and a notification in the other.