thread Re: How do I fix the errors appearing when I try to sync Instagram to my Square Online website? in Online Store

How do I fix the errors appearing when I try to sync Instagram to my Square Online website?

rire — Tue, 11 May 2021 22:55:10 GMT

The title of this post has been edited from the original: New Square Online + Facebook Sync

Loving this sync feature with Facebook so that my shoppers can shop on Instagram! I have some questions though.

When I click on "Shop" on my Facebook page it doesn't list the items. However, when we tag them on Instagram it populates there.

I'm also getting a sync error, it shows under "SquareCatalogSyncDirectUploadXMLFeed"

All my items are affected by this problem:

A product is missing a field: google_product_category

There are two other errors: no additional photos and description too short, those seem self-explanatory. I can't figure out how to fix the google product category.

The other two problems (in case you want the error)

A product is missing a field: additional_image_link

Field Is Too Short: description

Any advice on how to fix the google_product_category error? Thanks!

Re: New Square Online Store + Facebook Sync

Helen — Fri, 16 Aug 2019 19:05:43 GMT

@rire I'm so sorry to keep you waiting for a reply!

I checked with our Online Store specialist and they asked if you can confirm if you set up Facebook Shopping from your Weebly Dashboard. If you go to Website > Social > Facebook.

As for your the error message you're seeing I went ahead and started a case for you with the Online Store team! They'll reach out to you by email soon to help investigate this further. Thanks again for your patience with this!

Re: New Square Online Store + Facebook Sync

rire — Sat, 17 Aug 2019 00:26:09 GMT

@Helen Thanks for your response!

I went to the settings and my account is connected to the correct Facebook page. When I click on "Facebook Shop" it shows my old catalog when I was manually adding items in a long time ago. It doesn't have any of the new items from Weebly.

When I click on Manage my products there is nothing there.

Hope the screenshot helps! Thank you!

Re: New Square Online Store + Facebook Sync

Helen — Sun, 18 Aug 2019 00:37:37 GMT

Thank you! We're still investigating and I'll report back as soon as I can!

Re: New Square Online Store + Facebook Sync

noahjames — Mon, 03 Feb 2020 15:26:30 GMT

trying to sync my square page to facebook shop, when i tried to do this thru the weebly dashboard but when everything synced the catalog manager in facebook indicated no inventory on anything. How can I correct so that square items will sync correctly?

Re: New Square Online Store + Facebook Sync

AshleyK — Thu, 06 Feb 2020 15:27:42 GMT

Hey @noahjames thanks so much for reaching out! I am wondering if you are able to see inventory on your Weebly site outside of the facebook integration?

Also, this help article from Weebly may be able to ensure you have attempted to link your Facebook account correctly. Thanks!!

Facebook Catalog Sync

benannabakery — Fri, 17 Apr 2020 17:36:23 GMT

Having issues when trying to connect Facebook Connection.

It makes it through the process of selecting our FB Page, Pixel and shows items ready for the catalog but when we try to complete the process we get 1 of 2 errors.

We can see that a Catalog is created in Facebook Business manager but it has 0 products and there is no product source listed to sync products.

Thanks,

Re: Facebook Catalog Sync

benannabakery — Fri, 17 Apr 2020 18:24:23 GMT

Here is a screen recording of the issue.

https://drive.google.com/file/d/14865IdUg2b_bMWgTm6-yVW9yLRr6ohKS/view

Re: Facebook Catalog Sync

Kassi_ — Sun, 19 Apr 2020 16:42:42 GMT

Hey there, @benannabakery -

I moved your post over to a thread with the same topic.

Check out the helpful tips from Helen to get this working for you. Please let me know if that doesn't do the trick for your Facebook Sync issues.

Re: Facebook Catalog Sync

benannabakery — Tue, 21 Apr 2020 15:25:10 GMT

Anyone here?

Re: Facebook Catalog Sync

Kassi_ — Tue, 21 Apr 2020 16:28:02 GMT

Hello @benannabakery!

I moved your post over to a thread with the same topic.

Check out the helpful tips from Helen to get this working for you. Please let me know if that doesn't do the trick for your Facebook Sync issues.

Re: Facebook Catalog Sync

atlanticpewter — Wed, 06 May 2020 12:01:57 GMT

Glad to know it's not just me.

I have run through all the help pages both on weebly, square, facebook, and a few other forums to try and troubleshoot this. Our facebook pixel is working, I have checked through the ad placement system, and event data sources, we are connected.

The SquareCatalogSyncDirectUploadXMLFeed is what the facebook shop should be drawing from for updates to the shop for product tagging which in turn allows product tagging in instagram. I have waited the suggested 24 hours for updating to occur and zip, nada, nothing.

The last updates that have pushed through the database to facebook were 16 April 2020. All tagging for products uploaded through 16 April are working well, however, the latest round of updates to the square store via weebly are not showing. Now, when go for update via pixel, it's apparently "not ready" despite getting data in event sources and being connected elsewhere.

I know that a lot of business has migrated online in the past 2 months and it's busy af and crap happens. So, what happened, and what's the eta on a possible fix for facebook deciding it doesn't want to use the SquareCatalogSyncDirectUploadXMLFeed via pixel right now?

Thanks

Re: Facebook Catalog Sync

Alex_ — Thu, 07 May 2020 19:06:54 GMT

Hey @atlanticpewter,

We definitely hear you out on this. The minute we get any update on this, we will be sure to let you know.

Re: Facebook Catalog Sync

atlanticpewter — Thu, 07 May 2020 20:30:09 GMT

@Alex_ Hey, thank you so much for effectively confirming that it is indeed them and not me 🙂 Looking forward to hearing more when you get information on this. I suspect you have a wide range of clients hoping for a bit of magic soon. Cheers!

Re: Facebook Catalog Sync

katorallc — Wed, 13 May 2020 23:36:10 GMT

Mine stopped syncing April 16th as well.

Re: Facebook Catalog Sync

atlanticpewter — Thu, 14 May 2020 14:45:00 GMT

Checking in on the sync issue.

It's has some PITA factor as having to link to the website with every facebook post right now, rather than just tagging, and I really don't want to go through the effort of replacing the old images that fb currently has attached to the products with the updated images on a product by product basis, at this time, we'd be dealing with about 75 updates, not the end of the world, but not desirable.

Any news yet?

Thanks

Re: Facebook Catalog Sync

nika — Fri, 15 May 2020 16:53:59 GMT

Hey @atlanticpewter- By chance, have you reached out to Facebook about this? Seems like it might be a syncing issue on their side. Just curious because we haven't heard any differently on our end.

Re: Facebook Catalog Sync

atlanticpewter — Fri, 15 May 2020 17:07:32 GMT

Hi @nika

Yes, btdt and still waiting for the t-shirt... unfortunately we keep getting told to go back to business resources.

There does not seem to be a functional human at their end, and the link that is provided is always this: www.facebook.com/business/resources Unfortunately, the support system they provide is circuitous, and does not actually result in getting an answer from them or getting to a actual place where help can be requested of a person. At this point, I suspect that those of us with syncing issues would be pleased to accept any advice that you may have to bring our information on crackbook up to date.

Thanks.

Facebook sync & inventory qty

aflores3 — Fri, 22 May 2020 18:27:40 GMT

New store. I managed to get my products to sync with FB. I have noticed, though, that it doesn't sync my inventory amounts.

Anyone have a fix for this?

Re: Facebook sync & inventory qty

AshleyK — Sun, 24 May 2020 18:17:01 GMT

Hey @aflores3 thanks so much for reaching out about this and welcome to the Seller Community! I've merged your post with an existing thread that may help answer your question. In this thread, I post a help article that I would love to have you check to make sure all of your settings are also correctly set up.

Please let me know if this helps at all. Thank you!