thread Re: How do i add someone to edit the site with limited access to the weebly platform in Online Store

How can I give my employees/team members access to my Square Online site?

Wine_Master — Tue, 18 Nov 2025 07:08:02 GMT

Ever since Square migrated our online store to the Weebly platform, only one single user account has access to it, which happens to be the owner's account (and whom doesn't do any of the online store work). We didn't have this issue before because anyone given 'admin' rights to our Square store had access to update and publish things in the Online Store as well.

Now when anyone other than the owner account tries to access the online store, you get a 'permissions error'. We'd be happy to change the permissions settings if such a setting exists?

Ticket opened with Square, but no solution yet. Can't believe necessary access is revoked with zero forewarning of such critical changes.

Do other online store users have this same limitation where only one, solitary user is allowed access to the 'new' online store?

Re: Online Store Access for Multiple Users

isabelle — Mon, 18 Nov 2019 21:38:37 GMT

Hey @Wine_Master!

Thanks for your post. I went ahead and reached out to our internal Online Store team. They were able to make an adjustment to your account, so that admins can log into the new Square Online Store powered by Weebly now.

Please confirm that this change has been made successfully by replying back in this thread. Just to make this clear, this is not a widely available feature, just an exception we've made for accounts that need this enabled to run their business. I look forward to hearing from you.

Re: Online Store Access for Multiple Users

Wine_Master — Wed, 20 Nov 2019 17:12:50 GMT

@isabelle thank you for having Support look at this. We've been trying to have this fixed and zero luck.

Our admins still lack access to the online store and receive the 'insufficient permissions' error, so this still needs fixed.

Not sure why access was reduced when the move to Weebly happened nor why this was not communicated to Square users?

Re: Online Store Access for Multiple Users

isabelle — Wed, 20 Nov 2019 17:24:13 GMT

Hey @Wine_Master!

Apologies on my end. Would you mind trying to have your Admins access the Online Store again? I think I got it right this time.

Re: Online Store Access for Multiple Users

Wine_Master — Wed, 20 Nov 2019 18:46:05 GMT

@isabelle I had one of the admins try it and he was able to get to the online store. Thank you for addressing it.

Still not sure why our needs are an exception? I find it hard to believe no other Square users require more than one person to add/change things in the online store.

Re: Online Store Access for Multiple Users

isabelle — Wed, 20 Nov 2019 18:54:54 GMT

Hey @Wine_Master!

You're welcome! I think it has to do with the relationship between Team Management and Square Online Store. We have yet to develop a permission for Online Store access, so in the meantime, we're providing this fix based on need.

Hopefully I'll have an update on what we plan to do for this in the future soon. Thanks for your patience!

Re: Online Store Access for Multiple Users

SouthernHarts — Sun, 12 Jan 2020 01:09:47 GMT

Hey @isabelle ,

I am needing a team member to be able to access my online store. Can you help?

Re: Online Store Access for Multiple Users

isabelle — Sun, 12 Jan 2020 20:22:17 GMT

Hey @SouthernHarts!

I have reached out to the appropriate team to see if your Admins can have access to your Online Store.

I will confirm once I hear back from them. I would suggest adding those you want to have access to your Online Store as admins in the meantime. Thanks for your patience!

Re: Online Store Access for Multiple Users

SouthernHarts — Sun, 12 Jan 2020 23:12:45 GMT

@isabelle Thank you! & per your suggestion, I have added her as an admin. 🙂

Re: Online Store Access for Multiple Users

isabelle — Mon, 13 Jan 2020 18:03:31 GMT

Hey @SouthernHarts.

Thanks for your patience 😊.

Can you have your admin try to access your Square Online Store?

Re: Online Store Access for Multiple Users

SouthernHarts — Mon, 13 Jan 2020 23:05:00 GMT

@isabelle Thank you so much! She is in!

Re: How can I give admins access to the Online Store?

isabelle — Tue, 29 Sep 2020 20:18:17 GMT

💥 Hey everyone!

Just wanted to post an update on this issue. Moving forward, any team members or admins who have the 'full access' option will now have access to the Square Online site.

The ability to provide a team member with access to the Online Store and not 'full access' is currently a feature request. I will post updates here as I receive them.

Thanks for your patience!

login permissions for weebly

HauntedBookShop — Tue, 17 Mar 2020 01:28:59 GMT

Is there not a way to have team members log into the Online Store without giving them full access? I want to have my employees work from home while we're having to close for Covid and updating the website would be perfect! But in the Team Members area for Role Permissions the only way to allow them to log into this is to give them Full Access to Square???

Re: login permissions for weebly

nika — Sun, 22 Mar 2020 12:11:46 GMT

Hi @HauntedBookShop. I moved your question to this thread so you can see @isabelle's Best Answer. Right now, anyone who wants access to the Online Store does need to have full access in their Team Permissions. I know that's not ideal, but we're looking at better integration options between Team Permissions and the Online Store so that you don't have to give that full access.

Re: login permissions for weebly

Mattj958 — Sun, 29 Mar 2020 00:47:48 GMT

Hello,

I have the same issue. I have relatively new employee that needs to be able work on our new online store (enabled due to Covid-19). I'm not ready to give them "full access" and don't understand why I should have to. I see you've made an exception for others and would appreciate the same for us.

Thank you,

Matt

Re: login permissions for weebly

isabelle — Mon, 30 Mar 2020 17:55:58 GMT

Hey @Mattj958-

Thanks for reaching out in the Seller Community.

Those team members who were granted access to the Square Online Store previously by us, were all admins. We made no exceptions in that regard. It was something we were temporarily doing, until the full Online Store grant access feature was launched.

At this time, if you want your employee or team member to have access to the Square Online Store, they will have to be granted full access:

In the future, perhaps we'll have a feature that just allows you to provide certain team members with the Online Store access permission, without providing full access.

If you would like to discuss this further, please reach out to our Support Team directly. We appreciate your insight on this! 💡

Re: login permissions for weebly

sciabica1936 — Thu, 02 Apr 2020 21:38:20 GMT

Seriously? I have to allow FULL ACCESS to my Square account for a brand new employee so that they can help a customer cancel an online order? It doesn't seem like a smart business practice to me.

Re: login permissions for weebly

isabelle — Fri, 03 Apr 2020 16:57:03 GMT

Hey @sciabica1936-

We know this isn't ideal. We're still developing Square Online Store team permissions, and will definitely post an update in this thread when we have one. Really sorry about any inconvenience this has caused.

Re: How can I give admins access to the Online Store?

JoeCravin — Fri, 17 Apr 2020 02:09:16 GMT

I want certain Team members to have access to the online store functions but I Do Not want them to have full access to all of my business data. Please let me select the permissions for those employees. The online store requires "Full Access" - not good.

ONLINE STORE :: Limited User Access for Shipping Department

vickyaustin — Sun, 26 Apr 2020 17:33:01 GMT

Need to give one of my staff members a laptop and allow him to pull online orders that need to be shipped and print shipping labels - BUT - I don't want him having access to my online store sales information.

This has to be possible, right? Help me figure this out.