thread Re: Selling Monthly Subscription Item but Square Assigns a Random Customer Name in Online Store

Selling Monthly Subscription Item but Square Assigns a Random Customer Name

PursuitD — Tue, 25 Feb 2025 20:18:41 GMT

We want to offer a monthly subscription item on our online store - a membership with monthly perks. However, when a customer purchases the subscription, the system mistakenly assigns a random name from our database instead of using the name provided. As a result, the automated emails and receipts display incorrect names. We cannot manually adjust each subscription before the emails are sent out. Does anyone know how to resolve this issue?

Re: Selling Monthly Subscription Item but Square Assigns a Random Customer Name

Summer2024 — Wed, 26 Feb 2025 16:04:55 GMT

Hi @PursuitD !

Just to be sure I am following correctly, the email and payment information is correct for the customer, but the name of the customer the subscription is being assigned to is incorrect?