thread Re: Tipping through on-line ordering in Online Store

How do I accept tips on Square Online orders?

bagelboss — Tue, 11 Aug 2020 00:48:04 GMT

When I migrated over to Square Online, I was enthused to see that optional tipping made its way back to online orders... Only to then find out that the way it was handled was by selling a "TIP" item.

Has this been rectified? Tips on online orders need to be allocated to the same credit card tip account as in store transactions.

Re: Tips on Weebly Pickup Orders?

ashc — Wed, 22 Apr 2020 21:27:23 GMT

Hey @bagelboss!

I reached out to an Online Store specialist and they were able to provide me with this link from their Support Center that goes over enabling tipping!

Let me know if you have any other questions. 🙂

Re: Tips on Weebly Pickup Orders?

bagelboss — Sat, 01 Feb 2020 18:01:00 GMT

Thanks. Previously, a tip on a pickup order was recorded as a sale to an item called “tip”. Clearly that was less than ideal.

I am glad they appeared to fix that! Thanks!

Re: Tips on Weebly Pickup Orders?

ashc — Sat, 01 Feb 2020 19:01:11 GMT

@bagelboss Sure thing!

I'm glad it was an improvement and not the other way around!!

Tipping through on-line ordering

BT3 — Sun, 15 Mar 2020 01:22:16 GMT

I am trying to create a limited menu on my on-line store so customers can order and pick-up in our shop.....however, I do not see a way to allow a customer to tip. Any suggestions??

Re: Tipping through on-line ordering

isabelle — Tue, 11 Aug 2020 00:49:35 GMT

Hey @BT3-

Thanks for posting in the Seller Community.

There is a way to enable tipping for Pickup & Delivery orders via Square Online. For instructions on how-to, please take a look at these steps:

Within the Square Online Overview Page, please select Settings > Pickup & Delivery:

From there, select Advanced Settings:

When you scroll down, you'll be able to enable order tipping:

I hope those instructions help! I went ahead and merged your post over here as another seller had this question.

Let me know if you have any additional questions regarding tipping for pickup orders.

Tipping in the squareup online store

Mandu003 — Thu, 19 Mar 2020 20:16:50 GMT

Hello I have opened a new online store using square up and wanted to ask if there are tipping options that I can add at check out for my staff?

Adding Tip option to Online Checkout

Eserface — Thu, 19 Mar 2020 20:18:48 GMT

We have just started using the Online Checkout option and send the Checkout Link to our clients who order. The problem is we are missing out on a large number of tips because I can't figure out how to add the tipping option to this feature?

Re: Adding Tip option to Online Checkout

Kassi_ — Sat, 21 Mar 2020 15:07:49 GMT

Hey there @Eserface -

There is an option to add Tips to for pick-up orders. Is that what you were looking for?

I moved your post to a thread about this topic. Our wonderful @isabelle has posted some helpful instructions on setting that up.

If this isn't want you were looking for, please let me know.

Re: Tipping in the squareup online store

Valentina — Sat, 21 Mar 2020 20:27:41 GMT

You can absolutely enable tipping for your pickup orders, @Mandu003 - I've moved your post over to this thread so you can see the instructions @isabelle provided here 👍

Re: Tipping through on-line ordering

spielmanbagels — Tue, 14 Apr 2020 18:39:08 GMT

Hello, I am also hoping to add a tip option to my online store, and these instructions seem very clear but unfortunately when I go to the "settings" tab from my online store dashboard there is no drop down menu, like in the screenshots, and the "pickup settings" have no mention of tip. Could this have to do with the theme I'm using?

Re: Tipping through on-line ordering

isabelle — Wed, 15 Apr 2020 21:58:26 GMT

Hey @spielmanbagels-

It sounds like you're still using the older version of our Square Online Store. We've since launched a new version, powered by Weebly, which is what the instructions are referring to. You can upgrade your site by going to Online Store in the Dashboard, and then clicking Try the new Online Store:

I would suggest making this transition before we migrate all our sellers automatically from the old version, to the new version. However, if you'd like to continue to use our older version of the Online Store while you can, please know that there isn't a way to accept tips using that version. Sorry about that!

Please let me know if you have any questions about this! 🌟

Add tipping capability to online orders

KarmaBoutique — Tue, 21 Apr 2020 11:40:40 GMT

We have implemented delivery orders for our coffee shop using square online - however, I have been waiting almost a week for it to replicate to the "NEW" online store, so I'm still using the old one.

Is there a way to add a capability for the person ordering to add a tip? I have tipping set up in the POS for in store, but I can't figure out how to add it online.

Re: Add tipping capability to online orders

isabelle — Tue, 21 Apr 2020 18:44:33 GMT

Hey @KarmaBoutique-

Thanks for posting in the Seller Community!

Take a look at my best answer in this thread on how to enable tipping for online orders.

Re: Tipping through on-line ordering

KarmaBoutique — Wed, 22 Apr 2020 12:47:26 GMT

That's awesome @isabelle , however, my store is the old version, because for some reason it hasn't been able to copy it into the new version! 😞 But thanks anyway!

Re: Tipping through on-line ordering

isabelle — Wed, 22 Apr 2020 16:20:53 GMT

Hey @KarmaBoutique-

Thanks for your reply. Take a look at my post to @spielmanbagels in this thread, as it is applicable to your situation.

Have you tried trying to access the new Online Store using the browser Google Chrome? You may have better luck with that. Let me know!

Re: Tipping through on-line ordering

KarmaBoutique — Wed, 22 Apr 2020 18:36:48 GMT

It has been "Still replicating" for about a week.

Re: Tipping through on-line ordering

isabelle — Wed, 22 Apr 2020 19:21:18 GMT

Hmmm @KarmaBoutique. Can you send a screenshot of what you're seeing?

Re: Tipping through on-line ordering

KarmaBoutique — Thu, 23 Apr 2020 17:57:47 GMT

Re: Tipping through on-line ordering

isabelle — Thu, 23 Apr 2020 19:02:22 GMT

Hey @KarmaBoutique-

Thank you! What browser is that? Have you tried accessing that page on another device?