thread Re: HELP!! all of my products show as unavailable in Online Store

Items in my Item Library are missing from Square Online - where are they?

Pao-pao — Tue, 11 Aug 2020 00:23:52 GMT

The title of this post has been edited from the original: New Store is missing a full category of my products

I'd like to migrate to (publish) the new store, but when I preview it it is missing an entire category. I made the new category and moved some items into it (in my current store) almost 2 weeks ago, but they don't show in the new version. How do I know they will be there if I publish the new store? Who can I talk to about this discrepancy between the current and new store?

Setting up my online store but the item is "Marked as unavailable"?

MentorChar — Thu, 07 Feb 2019 21:38:06 GMT

I am trying to sell registrations for classes. I have set the tickets up as an item in Square, with class size as the inventory, and the locations as "all locations" (For locations I have me as a "mobile location" and the classroom space as the other location.). Then I go to the "Online Store", which takes me to Weebly, where I set the pickup location as the classroom.

But, I am still seeing this on each item:
"This item can't be sold online because it's marked as unavailable at your shipping location. To change this, go to your Square Dashboard." (That link, BTW, gives a 404)

I've gone over my dashboard a dozen times, and I can not figure out why it's still marking items as unavailable. There doesn't seem to be a setting that I can find for tagging the items as a digital item. I'm missing something important here, and I can't find it.

Re: "Marked as unavailable"?

VanKalkerFarms — Thu, 07 Feb 2019 13:34:54 GMT

that link and your store seem to be on Weebly, not a Square online store. So I don't know if the issue is what Weebly is seeing in their setting or on your dashboard on Weebly, or if it is the data it is pulling from Square. @katieand, you have any input on this as I don't have any experience with a Weebly store.

Re: "Marked as unavailable"?

Helen — Thu, 07 Feb 2019 21:37:02 GMT

Hello @MentorChar, sorry for the frustration. Can you reply here with a screenshot of where you're seeing this error message?

You can also give us a call and a member of our Customer Success team can take a closer look at your account settings and help you sort this out.

Re: "Marked as unavailable"?

MentorChar — Fri, 15 Feb 2019 02:36:59 GMT

@Helen,

This is what I'm seeing- first, on my Square dashboard, my products (the events) are listed as available at all locations, with inventory. There's a link to the Online Store:

When I click on the Online Store link, it takes me to Weebly, where I'm clicking on the Manage Store link:

There, I can see that my products have no inventory, and when I click on the individual items, I see the "Marked as unavailable" message, and no inventory. The link doesn't go back to Square:

Mostly, I just need to know what I need to do to make those classes available so I can start getting people registered. It automatically took me to Weebly to set up an online store, there wasn't any other option given- I'm not trying to integrate a previous Weebly store with Square.

Re: "Marked as unavailable"?

Helen — Tue, 22 Sep 2020 19:32:34 GMT

[This thread was updated on 9/21/2020 to provide current instructions for this suggested solution]

Thank you for the great screenshots @MentorChar!

Can you check the following setting is disabled from your Online Store?

Click Online within the Square Dashboard.
From the Square Online overview page, go to Settings > Square Sync.
Uncheck the mark newly imported items as unavailable online option.

Let me know if this helps!

Re: "Marked as unavailable"?

MentorChar — Mon, 18 Feb 2019 02:16:38 GMT

I checked, that setting is already off 😞

It says "You can mark items as “visible” individually after importing.", but that option is grayed out on the Edit Product page.

I'll try toggling it on and then back off, see if that helps

Re: "Marked as unavailable"?

Helen — Mon, 18 Feb 2019 17:02:50 GMT

Sounds good! I'll keep an eye out for your reply.

Why are my items not showing in my Online Store?

gillym82 — Wed, 11 Sep 2019 16:49:32 GMT

I have a bunch of items added to my dashboard. I added them to one of my categories for the site and published the site. It currently shows no items in this category. Why aren't they showing up?

Re: Items not showing in online store

ashc — Fri, 06 Sep 2019 20:26:46 GMT

Hi @gillym82!

Without being able to see your account, it's hard to say why they wouldn't be appearing since I can't look in on the back end.

We don't have access to account specifics from our online forums but I'll do my best to help generally and we can direct you to our Support Team if we're unsuccessful.

Can you maybe send us a screenshot of what your category settings look like for your online store?

Re: Items not showing in online store

gillym82 — Sat, 07 Sep 2019 14:17:36 GMT

I guess I'm not sure what part you want?

Re: Items not showing in online store

Helen — Sat, 07 Sep 2019 22:52:00 GMT

Thank you for the screenshot @gillym82, it helps! It looks like you have a Weebly-powered Online Store,

If you go to the Item Library and click on an item can you check that the item is set to Visible?

Re: Items not showing in online store

gillym82 — Sun, 08 Sep 2019 02:17:13 GMT

I found this section, thank you SO much! I hadn't see where this was before. I'm finding this all quite confusing but I will get there soon!

Re: Items not showing in online store

Helen — Wed, 11 Sep 2019 16:48:26 GMT

No problem @gillym821! If anything else comes up and you can't find the answer let us know - we're here to help!

Square Online: Why does an item I listed online say 'not available'?

aliveconf205 — Tue, 22 Sep 2020 17:17:06 GMT

I have listed an item in my online store and marked as visible. IT shows up in the store but when going to purchase says "not available"?

Re: item online store says not available?

AshleyK — Sun, 14 Feb 2021 20:01:11 GMT

Hey! Make sure that your item(s) have stock in your item library otherwise they will not show as available to order for the online store.

To enable inventory from the dashboard:

Visit Items in your online Square Dashboard.
Select an item > click Start Tracking Item Inventory. If you have locations enabled, click Select a Location, select the location you’d like to edit, and click Go. You’ll be directed to the item library for that specific location.
Be sure the Track Stock box is checked to edit your In Stock and Alert At quantities.
Check the Alert box if you’d like to receive daily email alerts when stock is low.
Click Done > Save to confirm your updates.

To enable inventory from the Square app:

Tap the three horizontal lines > Items.
Create or select an existing item.
Enter a stock amount under the item details or tap Receive Stock to add stock to an item with multiple variations.
To adjust stock, tap the stock amount > select a reason > enter amount to be adjusted.
Save.

Let me know if this helps!

Why is it that when I add additional items from my dashboard from my phone, does it not add it in my

Wandam40 — Mon, 30 Dec 2019 00:49:25 GMT

Why is it that when I add additional items ( quantity); from my dashboard on my phone, does it not add it in my online store?

Re: Why is it that when I add additional items from my dashboard from my phone, does it not add i...

AshleyK — Sat, 06 Jun 2020 19:27:07 GMT

Hey! Thanks for posting! I found a thread that might really fit what you are looking for. Please let me know if following the Best Answer here helps!

Re: New Store is missing a full category of my products

Valentina — Wed, 23 Sep 2020 00:31:39 GMT

Hello and thank you for posting in the Seller Community, @Pao-pao! 👋

There are a few things that will prevent your item from being visible on Square Online - these tips should help get you pointed in the right direction.

One thing I've seen that will prevent items in your Square Item Library from showing up in your Online Store is applying a variable price to an item. Because variable-priced items are currently not supported on the Online Store, you'll see this message at the bottom of your Edit Item screen while editing the item in your Square Item Library:

Another reason items could be missing from your Square Online site is if they are currently listed as Unavailable or Hidden in the Item Library section of your Square Online site. This is what you would see when editing the item within the website editor if your item is not marked as Visible:

If you have multiple locations, you'll want to make sure that the items you want to appear on your Square Online site are made Available at the location synced to your Square Online site. Even if you only have one location, if the item is not Available at your location, you'll see this message when editing your item (you can manage availability by clicking the link to edit the item in your Square Online Overview Page):

This is the message you'll see in your Square Online Dashboard when editing an item:

Within your Square Sync settings, you have the ability to enable or disable the option to Mark newly imported items as “Unavailable” online. If this setting is enabled, your items will not be Visible when you add them to your Item Library:

One more thing you can look into is whether you've set a quantity in the Stock column of the Variations section when editing an item. This can affect whether your item appears on your website:

If this didn't quite get you where you needed to be, please don't hesitate to reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.

New Item unavailable

conavhda — Sat, 22 Feb 2020 19:06:40 GMT

I created a new item as I have always done. I then add it to the online store as I have always done. Except for this time, the button to purchase the item on the website reads 'Unavailable'. What am I doing wrong? This is a fairly simple process that I have successfully completed many times. Is there an issue with Square/Weebly at the moment? Thanks.