thread Not Receiving Emails From Square in Online Store

Not Receiving Emails From Square

LHW170 — Mon, 03 Mar 2025 20:39:13 GMT

For some reason I am no longer receiving any emails from Square. I use to get a report after each card transaction that I billed which has stop. Additionally, emails about approval/non approval of loan and loan deposits no longer coming. I have checked my junk mail and there are absolutely no emails coming in from square on anything. Can you advise what happened? Thanks!

Re: Not Receiving Emails From Square

TheRealChipA — Mon, 03 Mar 2025 21:51:42 GMT

Hi @LHW170. Many, many years ago I had something similar happen to me. Weirdly it turned out that my email provider was rejecting emails from a different vendor (not Square). I wasn’t being notified, they weren’t hitting my junk box. The vendor who was sending them was getting notices that emails were not able to be sent, but they were going to a mailbox that was not being monitored. Anyway, one recommendation I would have is to check with your email provider. They should have logs that list any failed attempts directed to your email address.

Re: Not Receiving Emails From Square

LHW170 — Mon, 03 Mar 2025 22:05:20 GMT

I will definitely try this. Thank you so much for the insight. I love this community and how we all support each other with our issues. Have a good rest of your afternoon and an awesome week!

Re: Not Receiving Emails From Square

TheRealChipA — Mon, 03 Mar 2025 22:27:29 GMT

You’re welcome. Please come back here and let us know one way or the other. Honestly, this is about a 50-50 proposition, but it’s good to check it out. If you don’t get an answer, then we’ll enlist the help of the Square moderators, who I will tag. Best of luck!