thread Site is Not Secure. in Online Store

Online Store: Why does my site show as 'not secure'?

superchunk — Wed, 19 Nov 2025 16:00:01 GMT

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain (my website is hosted by Wix). The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." I tried switching back to the domain that Square automatically assigned to our Weebly store, but I cannot find an option that lets me do that. It says SSL is automatic, to give it some time and it will override, but it's been about 10 hours since I switched domains, and it is still not working

Re: Online Store NOT SECURE

Joe — Wed, 08 Apr 2020 11:44:36 GMT

Hi there, @superchunk - thanks for reaching out and letting us know about the issue with your Online Store. This sounds strange, indeed.

Would you mind flagging this over to our Support Team? They can take a deep dive with you into your account more thoroughly than we can here on the Community and see where the discrepancy lays.

We will keep an eye out for your contact!

Re: Online Store NOT SECURE

superchunk — Wed, 08 Apr 2020 12:05:01 GMT

Thanks! Just submitted it.

Re: Online Store NOT SECURE

Joe — Wed, 08 Apr 2020 12:12:51 GMT

Thanks, @superchunk! We will be in touch soon.

Square online store showing as not secure

jreuter662 — Thu, 09 Apr 2020 03:18:41 GMT

I recently created an online store with Square. I went through the whole setup and linked it to my domain which is already registered through Squarespace. I added the settings that weebly gave at the end of the setup to my domain on Squarespace and published the site. Everything works like its supposed to except that no matter how the domain is accessed it shows in the browser as being non secure or unsafe. I checked on Squarespace for the domain and the SSL certificate is active. this is really driving me nuts because it seems like everything is set correctly.

please help.

Square online store not secure

bafranco1 — Tue, 14 Apr 2020 22:42:21 GMT

Hi,

I just connected a personal domain name with my new Square online store, which I just published. When I visit my website it says it's not secure. Is this because I'm using the personal plan? Do I need to upgrade to the Professional plan? My website is www.mauinata.com.

Thank you for your help!

Re: Square online store not secure

bafranco1 — Tue, 14 Apr 2020 22:54:19 GMT

Seems to be working now! Thank you!

Re: Square online store not secure

Joe — Wed, 15 Apr 2020 11:56:30 GMT

Hi there, @bafranco1 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us.

Glad you got this one solved! Strange, indeed. Please keep us updated if anything goes awry, and we will step in to assist! Until then, happy selling!

Cheers!

Re: Online Store NOT SECURE

tolgardgames — Wed, 13 May 2020 15:00:39 GMT

I'm having the same issue. I transferred my domain over from google to let Weebly manage it and all I can get is not secure when visiting the website. On the publish site, there is a notification about "Update your DNS settings to use your custom domain for this site. Update DNS Settings"

I thought if you all were managing the domain, all this would be set for me. I went ahead and placed the requested ip in the domain DNS settings to just to see if that would work. It did not.

Please advise

Website is

tolgardgames.com

Re: I am trying to connect my custom domain to my store, but no luck.

GingersGems — Thu, 14 May 2020 19:18:15 GMT

It is finally working now... started the transfer a week ago. But I'm getting a security error message now. Can you help with that?

Re: I am trying to connect my custom domain to my store, but no luck.

GingersGems — Thu, 14 May 2020 19:18:33 GMT

domain is www.shopgingersgems.com

Re: Online Store NOT SECURE

isabelle — Thu, 14 May 2020 19:28:42 GMT

Hey @tolgardgames-

Thanks for posting in the Seller Community. Really sorry to hear about this issue you've been experiencing.

Any change to the DNS settings can take 24-48 hours to update on the backend. You will also need to make sure the domain is properly pointed to our IP address, that there are no AAAA records, and that the SSL is enabled.

If you're using the Square Online Store, you can unpublish (from Website> General Settings) and then publish again from within the editor.

Let me know which of these suggestions/steps you've tried already. I look forward to hearing from you.

Re: I am trying to connect my custom domain to my store, but no luck.

AshleyK — Thu, 14 May 2020 19:29:25 GMT

@GingersGems I can try! What is the security error message? Do you have a screenshot of it by chance?

Re: Online Store NOT SECURE

tolgardgames — Thu, 14 May 2020 19:32:14 GMT

Looks like maybe it just took some time to resolve the transition over.

It appears to be working now

Re: Online Store NOT SECURE

isabelle — Thu, 14 May 2020 19:40:56 GMT

I took a look at your domain, and in your case, it did look like it was experiencing the 24-48 hour adjustment delay @tolgardgames.

Re: I am trying to connect my custom domain to my store, but no luck.

GingersGems — Thu, 14 May 2020 19:56:45 GMT

site is not secure

Re: I am trying to connect my custom domain to my store, but no luck.

isabelle — Sun, 17 May 2020 18:26:24 GMT

Hi @GingersGems-

Thanks for posting in the Seller Community.

How long ago did you update your domain? If you take a look in this thread, you'll see that any change to the DNS settings can take 24-48 hours to update on the backend. Please feel free to reply back in this thread if the issue is not resolved in 24-48 hours.

Thanks! ✨

Re: I am trying to connect my custom domain to my store, but no luck.

GingersGems — Thu, 14 May 2020 23:22:26 GMT

I transferred the Domain a week ago today. I updated the DNS this week... a couple days ago. I'll give it another day and see if it corrects itself.

Re: I am trying to connect my custom domain to my store, but no luck.

GingersGems — Sat, 16 May 2020 01:29:26 GMT

I'm still seeing the error messages. Also We’re not taking orders just yet. Check back soon. I started this process over a week ago!

Re: I am trying to connect my custom domain to my store, but no luck.

GingersGems — Sat, 16 May 2020 17:21:21 GMT

Please help. My site is still not secure and has this message: We’re not taking orders just yet. Check back soon.