thread Re: How to not receive copy of every single online order recipe? in Online Store

How can I disable Square Online order notification emails?

SweetCaneCafe — Wed, 19 Aug 2020 19:12:11 GMT

The title of this post has been edited from the original: disable online store order emails

Does anyone know how to disable the email notification for online store orders? We receive the notification for each order via our POS system, so there is no need to get a separate email for each and every order that is fulfilled. It seems like it would be a simple opt-out option, but I can't find it!

Re: disable online store order emails

Valentina — Thu, 16 Apr 2020 23:05:17 GMT

You're absolutely spot-on with this one!

You can change this setting right from the Account & Settings section of your Square Dashboard. Once you're logged in, and looking at this page, scroll down to the Transactional Emails section. The very last option is called Online Store Order - you'll want to toggle this off if you do not want to receive email notifications related to your orders. Keep in mind that you will also stop receiving and notifications for online store order related activity, like when an order expires.

I hope this helps, @SweetCaneCafe 🤞

Can't disable email notifications for online purchases

BlendCoffeeBar — Tue, 05 May 2020 19:20:29 GMT

Hi - I can't seem to turn OFF the email notification every time a purchase made on our store. I originally had it turned ON to make sure our online store was working properly (Account & Settings ->Email Notifications->Transactional Emails). I have called Square Support several times and they keep telling me it must be a bug, and have submitted it to be fixed. It's getting super annoying now. Anyone else having this issue?

Re: Can't disable email notifications for online purchases

JustinC — Thu, 07 May 2020 13:27:40 GMT

Hey @BlendCoffeeBar - looks like you were in the right area in Dashboard to disable online order notifications.

I've merged you to this thread, as @Valentina walks through steps to do this.

Customer copy receipts to business email

Nolanryan — Thu, 14 May 2020 13:07:22 GMT

Hello! Any one have any luck turning off customer copy receipts to your business email? We have an online store and every order a customer places, I get a copy of their receipt sent to my inbox for my business email. There’s nothing on the email about unsubscribing, no settings I can find, even square themselves don’t know a way To turn this off. Do you? I have over 500 emails all just for customer emails

Re: Customer copy receipts to business email

JustinC — Sat, 16 May 2020 13:26:56 GMT

@Nolanryan - Happy to have you here in the Community 🤗

Merged you to a thread that should help. Above, Valentina tells you where to go to turn off online store notifications but there's caveat to do this. Be sure to read the Keep in mind bit.

Re: Can't disable email notifications for online purchases

Nolanryan — Sat, 16 May 2020 13:52:30 GMT

Unfortunately this doesn’t work. I actually have those setting off and I still get them.

Re: Can't disable email notifications for online purchases

jbramblet — Sun, 17 May 2020 22:29:00 GMT

Same problem here.

Re: Can't disable email notifications for online purchases

isabelle — Tue, 19 May 2020 18:44:53 GMT

Hey @Nolanryan and @jbramblet-

Thanks for posting in the seller Community, and sorry to hear that this issue is still occurring after adjusting your settings.

Please contact our Support Team when you get a chance so they can look into this for you. Feel free to reply in this thread with any solutions or suggestions that you think would be helpful to anyone else who encounters this issue. Thanks again!

Re: disable online store order emails

jbramblet — Fri, 22 May 2020 17:56:37 GMT

This option did not work for me.

Re: disable online store order emails

Alex_ — Sun, 24 May 2020 18:28:31 GMT

Hi @jbramblet,

After toggling the option, are you still receiving an email for every type of transaction or is this in regard to only certain email notifications still going out?

Please let me know by replying in this thread. I'll keep an eye out for your response.

Online Order Notifications

thale4441 — Tue, 02 Jun 2020 11:12:40 GMT

How do I change the email that online order notifications are sent to? I have changed the email address through every place in the set up including both on the Square site and on the Weebly back end but it keeps sending to the email we used when we first set the store up.

ame Re: Can't disable email notifications for online purchases

JackieCardin1 — Tue, 02 Jun 2020 15:26:39 GMT

I have same problem. I have both checked and unchecked the option to "receive online notification" and it doesn't matter. I still get all my online order emails sent to owner. For two pizza stores that is alot of emails everyday! Is this a bug?

Re: disable online store order emails

JackieCardin1 — Tue, 02 Jun 2020 20:54:10 GMT

Valentina, Your advice is supposed to work but in reality it doesn't. I and some other people I see in the seller community have unchecked online orders and still get emails whether it is checked or unchecked. Is there a bug to this?

Re: disable online store order emails

JackieCardin1 — Tue, 02 Jun 2020 20:57:16 GMT

In my case it is only for online orders. All other transactional emails work if you check them and don't if you uncheck them.

Re: Online Order Notifications

Joe — Wed, 03 Jun 2020 11:51:31 GMT

Hi there, @thale4441 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you in the fold.

I've gone ahead and merged your post into an existing thread of Sellers who also had specific questions about order email notifications. This helps us keep track of inquiries from a record-keeping standpoint.

To answer your question specifically, all Online Order notification emails will be sent directly to the main email address that is registered to your Square account. In other words, this is the email address you use to log in. You can edit this at any time by visiting the Account & Settings tab in your Online Dashboard.

Let me know if that gets you where you need to be! We are here to help

Re: Online Order Notifications

thale4441 — Wed, 03 Jun 2020 12:22:11 GMT

It is actually not sending to the email I use to log into the Square account. I changed the log in email about 3 months ago and only a portion of the emails actually use the new email address.

Transactional emails are going to my old log in email address as does the 'contact us' function from the web store. Daily summary emails go to the new log in email.

Re: Online Order Notifications

thale4441 — Wed, 03 Jun 2020 12:26:08 GMT

Both the "Account Emails" and "Product or Feature Emails" categories have a link to the account settings.

"Transactional Emails" don't have that link.

Re: Can't disable email notifications for online purchases

PintSize — Sat, 06 Jun 2020 19:21:22 GMT

I'm having the same problem. Despite having it toggled off, I receive an email for every online order thru my weebly site. Please work out a fix for this. It makes taking care of real customer emails quite cumbersome. Thank you.

Re: Can't disable email notifications for online purchases

AdamB — Wed, 14 Oct 2020 20:13:07 GMT

If you are using the new online store then there isn't currently a way to turn off email notifications. I suggest reaching out to your ESP to set up a filter so the order notification emails are automatically routed to a folder or deleted.