thread Re: How to accept Resturant orders until closing time in Online Store

Can you have online orders placed up until close? Even with a prep time of 15 mins?

cfuller — Mon, 27 Apr 2020 19:26:29 GMT

I'm curious if you can have online orders placed up until close, even though we have input the prep time to be 15 mins.

I.e. Currently a customer can't place an order @ 5:50 if we close at 6.

Thanks!

Re: Orders Till Close

isabelle — Mon, 27 Apr 2020 19:23:06 GMT

Hey @cfuller!

Thanks for posting in the Seller Community.

Hmmm. You could turn off accepting online orders in Settings > Checkout at 10 minutes to close. I think this would resolve your issue, although it's not perfect. Let me know if that works for you!

How to accept Resturant orders until closing time

Poseidonspizza — Thu, 28 May 2020 01:05:28 GMT

Im new to Squares online sales. I used wix for restaurants for a year and it was great. However now that I'm using Square, I have ran into a few issues.

Is it possible to accept online orders "Pick up or Delivery" until my Resturant closes.

For example: Lets say its 8:50pm and my restaurant closes at 9pm. customers on my website will see a message saying "will be ready tomorrow by 3pm". I want to be able to accept those orders until close of day.

Any feedback will help!

Re: How to accept Resturant orders until closing time

Donnie-M — Thu, 28 May 2020 12:33:54 GMT

You can set separate pick up hours from your store hours. I would set the pickup hours in your online store dashboard under settings ->pickup&delivery->(location) to say 15 minutes (or whatever your prep time is) past closing time. This way at say 9pm (prep time 15 minutes) if your pickup settings are till 9:15 it will allow orders up until then.

I do not believe these hours show to customers unless you want them to or enter them in. I think this would work for you, as long as the prep time is shorter than the extra time open you set.

Re: How to accept Resturant orders until closing time

isabelle — Fri, 29 May 2020 18:35:33 GMT

Hey @Poseidonspizza-

Thanks for posting in the Seller Community!

@Donnie-M has a great suggestion here. I merged your post into another thread that had asked a similar question.

Re: How to accept Resturant orders until closing time

FoxandLion — Sun, 20 Dec 2020 01:11:17 GMT

Hi, I'm having the same issue. Yet yesterday people were calling at 7:10 saying that when they ordered it was telling them the order would be ready the next day. We close at 8 and have a 30 min prep time set. I didn't see the option to change the pickup time as above.

Re: How to accept Resturant orders until closing time

AshleyK — Sun, 20 Dec 2020 16:08:44 GMT

@FoxandLion do you have order limiting turned on? If so, it's likely your orders are getting pushed back because of the orders already placed, if that makes sense.

You can check this on your Pickup Settings here.