thread Re: Taxes collected not showing up in the Sales Summary Report in Online Store

Taxes collected not showing up in the Sales Summary Report

WilesFarmMarket — Tue, 05 May 2020 18:29:48 GMT

We have just opened our store (using Weebly with Square). We have sold items for which there is tax (it's being charged and collected), however in the SQUARE Sales Summary Report, the taxes collected are not showing up. What are we doing incorrectly?

Thanks so much.

Re: Taxes collected not showing up in the Sales Summary Report

JustinC — Thu, 07 May 2020 20:26:25 GMT

Hey @WilesFarmMarket 🤗

Hmm, did you set up your Online Store through Square Dashboard? If not and you've integrated Weebly via API instead, all sales will import into Square's system uncategorized which means sales tax will not be separated in the Sales Summary Report.

Let me know if I'm off key...

Re: Taxes collected not showing up in the Sales Summary Report

Kmbusch2004 — Sun, 24 Jan 2021 18:08:45 GMT

I am just setting up an account as well. Should this not be all integrated? Which site are we supposed to set up on? I am finding it confusing that I seem to have Weebly account and a square one that jumps back and forth. Which is it? It is turning me off using this platform as it was suppose to be easy yet I am finding trying to figure out why shipping is not being added onto people's carts annoying as well as taxes are not being added.

Re: Taxes collected not showing up in the Sales Summary Report

AshleyK — Mon, 25 Jan 2021 22:20:36 GMT

@kmbush2004 I'm really sorry to hear the frustration regarding your system. We are working to integrate everything, but there are still some features from the original Weebly Accounts that are not integrated into Square Online. Are you using an old Weebly account or a Square Online account? If you access your online store dashboard from the Square Dashboard (squareup.com/dashboard), then you are using Square Online's version.

Re: Taxes collected not showing up in the Sales Summary Report

SleepingGiant — Tue, 13 Apr 2021 21:05:13 GMT

I also have this problem - I set up Square to integrate with Wix; it was very easy to connect it all - but again for reporting purposes even though Wix delineates taxes collected when the orders come in, for whatever reason they also show up as uncategorized in Square reports and it's creating this huge nightmare where we are collecting taxes through Square that don't actually appear as anything but revenue. Did anyone actually find a fix to this? I'm not creating a parallel storefront on another service that doesn't integrate into our website nicely.

Re: Taxes collected not showing up in the Sales Summary Report

JustinC — Thu, 15 Apr 2021 16:50:44 GMT

@SleepingGiant

Unfortunately amounts collected through 3rd party integrations, like Wix, will not be itemized and will always import into Square's reports as uncategorized, including tax. There isn't a fix to this I'm afraid.

Re: Taxes collected not showing up in the Sales Summary Report

Biggiebonbon — Fri, 15 Mar 2024 19:40:26 GMT

I’m having the same problem with sales tax not showing in sales summary. I have a Squarespace website and use the Square reader for in person sales. Is there any fix to this? Do I need to setup sales tax through Square dashboard and not the Squarespace app?

Re: Taxes collected not showing up in the Sales Summary Report

BernadetteA — Sun, 17 Mar 2024 02:30:30 GMT

Hi @Biggiebonbon 👋

Can you please post a link to your website? I just want to confirm that you have a website with Squarespace (third party company) and not Square Online/Weebly which is a Square product.

Re: Taxes collected not showing up in the Sales Summary Report

Biggiebonbon — Sun, 17 Mar 2024 14:48:57 GMT

I have a Squarespace website, www.biggiehandmade.com

Re: Taxes collected not showing up in the Sales Summary Report

openyourdoor — Fri, 05 Jul 2024 21:34:11 GMT

Did you figure out a solution for this? Same problem. Total pain.

Re: Taxes collected not showing up in the Sales Summary Report

Biggiebonbon — Mon, 08 Jul 2024 18:12:54 GMT

Sorry, I did not!