thread What is happening with editing my site??? in Online Store

What is happening with editing my site???

simonsaysvt — Mon, 11 May 2020 21:04:12 GMT

When I go to edit my site, the interface and design is completely different. Was there an upgrade?

website editor

Catchpenny — Mon, 11 May 2020 20:56:46 GMT

I was editing my shop today and when I backed out of the editor and went back in, the editor no longer reflects what my actual website looks like. Below are screen shots of what I see in the editor vs what I should see (and do see on the website).

I'm afraid that all of my customization on my site is will be lost if I need to make future edits as it no longer accurately reflect my web page. Has anyone else experienced this?

From the "Website" tab:

editor viewFrom the "editor" interface:

edit page

Here is what my website looks like currently, and what should be reflected in the editor: actual website view

Re: What is happening with editing my site???

isabelle — Tue, 12 May 2020 17:25:43 GMT

Hey @simonsaysvt-

Thanks for posting in the Seller Community.

Yesterday we were experiencing some issues with our Square Online Store editor. We posted about it on issquareup.com. It has since been resolved. Sorry about that! Let us know if any other issues come up.

Re: website editor

isabelle — Tue, 12 May 2020 19:18:27 GMT

Hey @Catchpenny-

I think you were impacted by an issue that we were experiencing yesterday with our Online Store editor. We implemented an update that caused some issues with accessing the editor, which could've prevented certain changes from being made. We posted updates about it on our status page.

I went ahead and merged your post to this thread. If this occurs again, please let me know so I can look into this further. Apologies 😔.

Re: What is happening with editing my site???

freshtechco — Sat, 09 Apr 2022 15:53:35 GMT

Where is the website editor? I cannot find out where to make changes to my website.

Re: What is happening with editing my site???

JJ_ — Mon, 11 Apr 2022 14:08:47 GMT

Hey there @freshtechco

You may find your Editor by visiting your Square Dashboard and heading to Online on the left side navigation. Once on the Online page, you can select Edit Site (located in the upper right corner) and this will take you to your Square Online Site editor.

I hope this information is helpful and Welcome to the Seller Community ✨