thread Re: How to change "Pick Up Day and Time" for online orders? in Online Store

How to change "Pick Up Day and Time" for online orders?

LanaLane — Tue, 18 Nov 2025 14:55:56 GMT

When viewing shopping cart "Pickup - Tomorrow after 10:00 AM" is noted just below the subtotal. Where do I change this pick up day and time information?
Thank you!

Re: How to change "Pick Up Day and Time" for online orders?

JustinC — Tue, 02 Jun 2020 14:57:09 GMT

@LanaLane

Edit your pick up hours from the Online Store Dashboard under Settings > Pickup & Delivery. Next to your listed location, click 'Edit Location' to customize your pickup settings.

Re: How to change "Pick Up Day and Time" for online orders?

LanaLane — Tue, 02 Jun 2020 14:25:55 GMT

Thank you @JustinC
I actually did finally figure it out...still learning how to navigate the online store settings, etc.

Re: How to change "Pick Up Day and Time" for online orders?

JustinC — Tue, 02 Jun 2020 14:56:13 GMT

@LanaLane -

Eeek, sorry I caught your post too late 😖 but glad to hear you figured it out!

Don't worry - you'll be a pro in navigating the Online Store pretty soon. Don't hesitate to reach back out for help. Our Sellers are happy to point you in the right direction!

Welcome to the Community 🥳️

Re: How to change "Pick Up Day and Time" for online orders?

LanaLane — Tue, 02 Jun 2020 15:25:33 GMT

@JustinC -- oh gosh, no problem! It's nice to know there are resources for un newbies 😉

Re: How to change Pick Up "DATE" for online orders?

LanaLane — Tue, 02 Jun 2020 19:33:39 GMT

@JustinC -- sorry to bother you again. Maybe I didn't truly figure it out 😞
The pickup time and day is correct, but the actual "date" shows as one week out. My pickup date is Thursday, June 4, but on the order confirmation to customers notes the pick up date as June 11th. I can't find where to change that setting.
Thank you!

Lana

Re: How to change Pick Up "DATE" for online orders?

JustinC — Thu, 04 Jun 2020 21:00:27 GMT

You're not a bother! Thanks for looping back here - @LanaLane

Do you have the prep time set as next business day? A team member from our Ecomm Team has seen instances where the pickup time defaults to later than expected when prep time is next business day.

If so, I recommend reaching out so they can help troubleshoot.

Re: How to change Pick Up "DATE" for online orders?

LanaLane — Fri, 05 Jun 2020 15:53:36 GMT

Thank you for the info @JustinC 😀

Before contacting the Ecomm Team I checked the "fulfillment" section in every one of my items and found 1 item that had next business day selected --all the others were set to a default. Once I changed all my items to the 1.5 hour prep time, it seemed to fix the problem.

Slowly but surely...😅

Have a nice weekend!

Re: How to change Pick Up "DATE" for online orders?

JustinC — Fri, 05 Jun 2020 16:26:11 GMT

Oh Sweet! Glad to help 🙂

Enjoy your wknd as well @LanaLane

Re: How to change "Pick Up Day and Time" for online orders?

gehms_pto — Fri, 11 Sep 2020 20:36:34 GMT

Hello - Is there any way not to have any pick-up date/time indicated? We're a school, and I'm a volunteer, and I'll fulfill orders whenever I get a chance - within the 2 week window of the order being placed.

I like the feature where I can mark an item as "ready for pick up", can that be used as the main way to communicate to buyers that they can come pick up?

Right now, the pick-up date/time is listed almost everywhere (before check out, on the confirmation screen, on the confirmation email, on the confirmation text), and I don't want people to think their order is ready for pick up until I actually have it ready.

Thank you!

Re: How to change "Pick Up Day and Time" for online orders?

isabelle — Sun, 13 Sep 2020 14:37:36 GMT

Hey @gehms_pto!

Welcome to the Seller Community 🎉

Can you try going to the Online section of the Dashboard > Settings > Pickup & Delivery > Select location > Order timing settings > Edit? You should see the following:

Will that help? Let me know!

Re: How to change "Pick Up Day and Time" for online orders?

gehms_pto — Mon, 14 Sep 2020 01:04:07 GMT

Hi Isabelle,

Thank you for your response. I tried what you suggested, and unfortunately it doesn't help. It just then sets the pick-up time to be the next time that our store is "open". I tried to remove all "hours" for the store, but the system says we need to have at least one open time block. If there's a way to remove all "hours", that would be helpful.

Would you have any other suggestions?

Thanks,

Anh-Thi

Re: How to change "Pick Up Day and Time" for online orders?

Joe — Mon, 14 Sep 2020 11:39:22 GMT

Hi there, @gehms_pto - I can step in for Isabelle on this one in her absence.

Thanks for giving those steps a try - sorry to hear that it doesn't seem to be a full solution for you. We are cognizant that there is room for improvement in regards to the Online Pickup options and settings - and it seems like customer notification customization is a large one.

I'm going to go ahead and pass this feedback along to our Product Teams for context for further developments and feature implementations. Hopefully we will be able to bounce back here soon with some positive updates for you.

Re: How to change Pick Up "DATE" for online orders?

CookiesbyJill — Mon, 05 Oct 2020 16:54:08 GMT

I have a similar problem but my issue is that people are ordering for future dates. I have modifiers in the listings that they choose their specific pickup date.

For instance, I currently have listings for Halloween cookies that won't be picked up until the week of Oct. 27th. But everywhere during checkout (and their receipt) it will show that their order will be ready on the 26th (because I have prep time set for 4 weeks). It would seem that a simple solution to this would be for us to be able to choose an option of "no date specified" for prep time. OR, having the customer choose the date for pick up during checkout - if there was an option for sellers to click to allow the customers to do this.

I'm having to put an disclosure everywhere, and also emailing them after purchase, to make sure they are aware the cookies won't be ready until the date they choose for pick up.

Re: How to change Pick Up "DATE" for online orders?

crystaltous — Wed, 14 Oct 2020 15:52:11 GMT

We need to list items for pre-order that will be ready for pick up on a specific date. How do we do this without making it incredibly confusing to the customers? I listed in the description the actual date for pick up, but all of the order confirmations the customer receives are a different date based on when they order.

Re: How to change Pick Up "DATE" for online orders?

BernadetteA — Thu, 15 Oct 2020 01:09:43 GMT

Hi @crystaltous I responded to your other post with a possible work-around. Anyone else on this thread trying to solve pickup for a specific date can take a look here to see if this is an option that will work for your store. It's not perfect, but I'm hoping it will be helpful for some until our team is able to release more granular options for pickup. 🙂

Re: How to change "Pick Up Day and Time" for online orders?

SilverSpoons — Mon, 19 Oct 2020 20:35:23 GMT

Is there any update to this? This is a HUGE headache for us and is causing our customers to be very unhappy.

Re: How to change Pick Up "DATE" for online orders?

HeatherSweetD — Wed, 25 Nov 2020 20:15:41 GMT

This is exactly the problem. I have holiday items that are to be picked up on one day only but there is no way to set the pickup to that one, specific day. Seems like a simple fix, since there are a ton of pickup options as is. Now we have to send a disclaimer to ignore the pickup time they are receiving on their receipt. Frustrating.

Re: How to change "Pick Up Day and Time" for online orders?

HeatherSweetD — Wed, 25 Nov 2020 20:41:01 GMT

From my experience with Square, they will continue to "pass this along to our products team" for the next 2 years and then by that time, they will not only have a solution to our problem but figured out a way to charge us more for the update.

Re: How to change "Pick Up Day and Time" for online orders?

rae16 — Thu, 03 Dec 2020 01:13:28 GMT

As the seller is it possible to change the customers pick up time?