thread Online Store: Can't see shopping cart? in Online Store

Online Store: Can't see shopping cart?

ZDeli — Tue, 09 Jun 2020 17:33:38 GMT

[The title of this thread has been edited from the original: Shopping Cart]

We are a restaurant and are using Weebly for our online restaurant checkout. People navigate the site okay but often I hear that there is confusion about how to check out. I've experienced this myself. If you are shopping online, after you add a product to your shopping cart, if you continue shopping and don't select another item, there doesn't seem to be a way to get back to the shopping cart - there is no shopping cart icon.

Should there be?

Re: Shopping Cart

isabelle — Mon, 08 Jun 2020 18:21:03 GMT

Hey @ZDeli!

Thanks for posting in the Seller Community 🌟

Are you referring to the mobile version of your site? Or the browser version? Let me know so I can provide some further insight or instructions.

Re: Shopping Cart

ZDeli — Mon, 08 Jun 2020 22:39:00 GMT

HI!

I am referring to both.

Re: Shopping Cart

isabelle — Tue, 09 Jun 2020 17:25:00 GMT

Hey @ZDeli! Thanks for the reply.

When you go to Online Store dashboard > Settings > Checkout:

And select Advance Settings, what do you see? I'm wondering if your settings are on Buy Now:

This would mean there is no cart. Let me know if that's the case. You would want it to be on Add to Cart mode.

I look forward to hearing from you!

Re: Shopping Cart

ZDeli — Tue, 09 Jun 2020 21:41:58 GMT

Hi! This is what we see:

Re: Shopping Cart

isabelle — Tue, 09 Jun 2020 22:40:13 GMT

Okay, and would you mind taking a screenshot of what your shop looks like after you add something to the cart @ZDeli?

Re: Shopping Cart

ZDeli — Tue, 09 Jun 2020 22:51:12 GMT

Here are 2 screenshots - one with an item in my shopping cart and one after I click "continue shopping"

Re: Shopping Cart

isabelle — Wed, 10 Jun 2020 16:33:12 GMT

Hey @ZDeli!

Thanks for your reply, and for the screenshots.

It looks like you're using the Order Online template, which seems to be overriding the Add to Cart setting. This is the expected behavior however if you would like to continue to use this template. Really sorry that you lose the cart functionality within this template.

I'll make sure to pass this observation along to our Product Team. To learna bout changing your Online Store template, please take a look here.

Re: Shopping Cart

ZDeli — Wed, 10 Jun 2020 21:04:10 GMT

Well, i switched to this template since this was the recommendation for restaurants. I think not being able to see a shopping cart is a problem, but I like how the Order Online template is set up for menus. Do you think the shopping cart icon/feature can be easily added to this template?

Re: Shopping Cart

isabelle — Thu, 11 Jun 2020 16:43:55 GMT

Hey @ZDeli!

Thanks for your reply.

It's a feature request, so it could be developed in the future. I'll make sure to post updates in this thread. Thanks for your time!

Why can't you go to cart to see whats in it with out selecting an item and items are in cart

Johnscbshop — Sun, 14 Jun 2020 00:58:13 GMT

Mobile version and browser , I've had my site published for over a month and have been sending out the link to all friends. To date no orders. After investigating found the shopping cart disappears unless you are selecting items to buy, Also no way to see what you have in the cart . Personally if i was a customer trying to shop on this website i would be frustrated and go elsewhere

This needs to be fixed or the website is totally useless.

"You need a button to view shopping cart so the customer can check out."

Also , when viewing an item the customer doesn't know how to go back to previous screen.

6/13/20 update to this post

Shopping cart problem resolved

goto Website, Edit, Header, select Cart icon

During the initial setup this is recommended to be left turned off until you you are ready to sell, i followed recommendations, 6 months later after completing my setup no one reminded to turn it on. This should be added to the Setup Guide Steps as the the last step ......Turn On Cart Icon , now you are ready to sell.

Re: Shopping Cart

ZDeli — Fri, 12 Jun 2020 03:57:09 GMT

HI!

Just want to let you know that I got the cart icon to work. My husband recommended that in the website edit mode I look at the header icons. Sure enough, shopping cart was turned off. I turned it on and the shopping cart is now there.

Re: Shopping Cart

isabelle — Fri, 12 Jun 2020 16:16:30 GMT

So happy to hear that @ZDeli! I never would've thought to check there based on your Add to Cart settings.

Thanks so much for sharing! I've marked your answer as a best answer. I hope to see you around the Seller Community! ✨

Re: Why can't you go to cart to see whats in it with out selecting an item and items are in cart

Valentina — Sun, 14 Jun 2020 00:56:06 GMT

Thanks for updating us and letting us know you figured this one out, @Johnscbshop.

I moved your post over to this thread where @isabelle helped troubleshoot some shopping cart questions with others. This may be helpful to someone else who isn't seeing the icon!

Re: Shopping Cart

sbflower — Sat, 21 Nov 2020 17:05:21 GMT

Thank you for posting this. I have had multiple people tell me they can't get to their shopping cart. Why on earth this would not already be "on" is beyond me.???

Re: Shopping Cart

ankiking — Fri, 09 Jul 2021 16:28:22 GMT

I can't find this option and still don't see the cart.

Re: Shopping Cart

ankiking — Fri, 09 Jul 2021 17:12:46 GMT

MIne is in the correct mode and there is still no cart.

Re: Shopping Cart

BernadetteA — Sun, 11 Jul 2021 01:44:08 GMT

Hi @ankiking Thanks for reaching out. 🙂

Can you please let us know the site name so we can take a look? You also may need to republish the site, but we can confirm.

Thanks!

Re: Online Store: Can't see shopping cart?

ldbpresident — Thu, 16 Sep 2021 08:49:29 GMT

I inherited a square setup for a high school booster club and had never used square before. I, along with a few other moms, learned enough to use the app for in-person sales and individual items online through links. Then came the spirit shirts and families wanted to order multiple sizes through the link we sent out. YIKES! Each shirt had to be a different transactions because different sizes could not be done and the cart icon was not showing. One mom spent phone time with the help desk and problem could not be solved. I also spent quality time searching through online comments. Again, we are teachers and moms and had no idea how to work this system.

Problem was solved today.

We had been sending links from the Square Dashboard! We did not realize that items needed to be added to the online store and the link taken from there. For at least 2 years, this was what the club had done. All reports were fine. The only problem was that there was not cart because we were not linking to the actual online store.

I hope this helps someone.

Re: Shopping Cart

poapdx — Mon, 14 Mar 2022 00:53:01 GMT

We’ve been trying to solve this as recently as 2 months ago and no Square team rep could ever help. We have had so many multiple order mistakes because of it. So thanks for the easy fix solution!