thread Re: Business Hours & Pick Up Scheduler not syncing up... in Online Store

How do I adjust the business hours that display on my Square Online website?

Hanalei08 — Mon, 18 Oct 2021 23:49:00 GMT

Why won't my business hours post on the new website I created with weebly?

The title of this post has been edited from the original: Business Hours

Unable to properly update hours on Weebly Online Store

BellaNonna — Tue, 24 Sep 2019 14:34:30 GMT

I've updated out hours and yet our online site continues to show the old hours. Two-part issue.

Part one:

Hours as listed in https://squareup.com/dashboard/locations

What's seen on the website:

Part two:

When going to the "adjust your close of day" page (https://squareup.com/dashboard/business/deposits) I don't have the option to update the hours there.

How do I fix the location hours issue along with the "close of day" issue?

(Subject line has been edited by a moderator to allow for more searchable content)

Re: Unable to properly update hours

kellyj — Tue, 24 Sep 2019 14:25:36 GMT

@BellaNonna

Thanks so much for your post and welcome to the Seller Community. Glad to have you here!

The first thing we'll want to look at is if you are using the Weebly Online Store. You should be able to set your hours from Weebly itself under Store > Pickup - we only sync hours with your business when you first create your store - that way you can customize your Pickup options for web, which may be different from your locations hours.

Your Close of Business day only affects when your deposits begin to roll over to the next day deposits. We'd want to look at what browser you are using to try to update this and make sure you are using the a Google Chrome browser. Sometimes clearing the cache will help as well.

Let me know if that allows you to update your times.

Re: Unable to properly update hours

kellen — Thu, 05 Mar 2020 05:35:57 GMT

Having this same issue, but I also went into store pickup and changed the hours there. They are not showing on the webstore yet.

Re: Unable to properly update hours

Joe — Fri, 06 Mar 2020 15:50:06 GMT

Thanks for letting us know about this, @kellen. Would you mind flagging this over to our Support Team? We may need to take a deeper dive into this with you to see where the issue lays. Thank you!

Re: Unable to properly update hours on Weebly Online Store

DAYJOBCoffee — Fri, 17 Apr 2020 09:50:10 GMT

I have the same issue, the business hours on my square account are not syncing with my online store. Weirdly they are exactly 30 mins different on each day.

Keen to hear how this can be fixed ?

Re: Unable to properly update hours on Weebly Online Store

nika — Sat, 18 Apr 2020 20:27:35 GMT

Hey there @DAYJOBCoffee. Did you go through @kellyj's answer above? If you did and you're still having trouble, you'll want to take @Joe's advice and reach out to our team.

Re: Why aren’t my business hours changing

PerkyCup — Tue, 21 Apr 2020 18:55:07 GMT

In case anyone else searched the Online Store for the above information, it is accessed from your DASHBOARD.

>Account & Settings from Dashboard, >Business>Locations - select location and update hours.

My online hours will not update.

PDXMOMMA — Tue, 05 May 2020 00:56:28 GMT

Is there a final answer on how to update my online store hours?

I've updated it in:

weebly +settings + pickup & delivery + edit location
square dashboard + account & settings + locations + location details

Yet STILL when I go to my online store, it's showing the OLD HOURS!!!

What am I missing??

Re: My online hours will not update.

ashc — Wed, 06 May 2020 14:29:36 GMT

Hey @PDXMOMMA,

Sorry you're having issues with the hours not showing correctly as you changed them.

I moved your post to an existing thread where another seller had the same issue and @kellyj offered a workaround.

I'd try updating them where she posted about and contacting our direct CS team if it still doesn't show right.

Re: My online hours will not update.

kellyj — Wed, 06 May 2020 17:18:14 GMT

@PDXMOMMA

Sometimes the online store and Dashboard can take a few hours to sync. We're working on this, and hopefully you've seen this issue resolved. When I view your Online Store, it looks like the updated hours from your settings are what I see live.

There is a chance your browser may be cached as well.

update my hours on the website

aloha2 — Thu, 21 May 2020 17:43:28 GMT

My hours on my square POS are correct, but it will not update my hours on the website.

How do I get those hours updated?

thanks,

Re: update my hours on the website

nika — Sat, 23 May 2020 13:25:40 GMT

Hey @aloha2! Check out this thread with instructions on how to get your Online Store hours changed. Let us know if anything else comes up!

Re: Why aren’t my business hours changing

dgadlin — Thu, 11 Jun 2020 03:30:36 GMT

Hi Ashley,

I have changed my hours of operation in the Location Details but they are not updating on my website. In the details they are listed as 11am - 6pm Wednesday - Saturday. My website lists my hours as 9am - 5pm Monday - Friday. I'm not sure how to get it to update and I have saved the changes each time.

Re: Why aren’t my business hours changing

nika — Fri, 12 Jun 2020 13:55:46 GMT

Hey @dgadlin- Jumping in here for Ashley today.

Are your hours still off? Sometimes there can be a delay from the time you change your hours until the time they actually update.

Re: Why aren’t my business hours changing

dgadlin — Fri, 12 Jun 2020 14:00:56 GMT

Tech support helped me correct it. I had two locations and deactivated one of them. Website was pulling info from deactivated location. Thanks for the suggestion.

How do I get my site to show that I am closed? Why can’t my customers see my location?

Mariiky — Sat, 13 Jun 2020 01:29:00 GMT

When it’s passed business hours my site says that I am still open which I’m not. I am Eastern central time. I, also having a problem showing the location of business. I turned on my location on both my devices but nothing is popping up. I’m in the the business with myself so I do have any staff.

Re: How do I get my site to show that I am closed? Why can’t my customers see my location?

JustinC — Sun, 14 Jun 2020 22:16:57 GMT

Hey there @Mariiky - I moved you to a thread that should help you with updating your biz hours properly on your site.

To show your biz location, go to the site editor and select Location & Hours to edit.

Re: Business Hours

JustinC — Sat, 20 Jun 2020 21:27:15 GMT

This thread should help with setting up your biz hours on the Online Store. @Hanalei08

How do I edit or update the Pickup and Delivery hours displayed on my website?

Eyesoftheworld — Wed, 18 Nov 2020 16:08:01 GMT

The title of this post has been edited from the original: How do I update my store hours on my website

I have updated my business hours on Square-Settings-Pickup and it still hasn't updated to my website. I read that it can take a couple of hours and still nothing. I am less than happy with Weebly and its lack of bells or whistles and ease of use this should be an easy thing to do... Many small business change their hours for a variety of reasons.

Thanks for your help