thread Shipping in weebly website using square in Online Store

Why are shipping costs not calculated and shown during checkout on my online store?

Dek — Thu, 16 Jul 2020 17:57:55 GMT

The title of this post has been edited from the original: How to set up Real Time Shipping?

I just started selling online but the shipping doesn't shows during checkout. When I read some post here, someone mentioned about creating RTS. Not sure how. I have already created UPS and USPS account.

Why shipping shows free while checking out?

Dek — Sun, 05 Jul 2020 00:02:18 GMT

When a customer purchased items from our new website however the shipping shows free, why? How can I charge shipping even when the customers already paid only for the items? Please advise me, thanks.

Re: How to set up Real Time Shipping?

Valentina — Wed, 16 Dec 2020 00:20:38 GMT

Hi @Dek - all of the information you'll need to set up Real Time Shipping can be found be right here in this article from our Support Center.

There are a couple of settings you'll want to pay close attention to while setting up to ensure that Shipping appears as a fulfillment option for your customers. The first thing you'll need to do is check the Shipping box within the Fulfillment section while editing or creating the item you want to be shippable.

If you plan to ship most of your items, I recommend going ahead and changing your default fulfillment type as well (Settings > Checkout > Advanced settings):

If any questions come up after you've run through the directions outlined there, let us know right here, or reach out to our Support team directly. Good luck!

This post was edited in December 2020 by a moderator to include updated screenshots and directions

Re: Why shipping shows free while checking out?

Valentina — Mon, 06 Jul 2020 23:57:09 GMT

I went ahead moved this second post over to the thread where I responded earlier today, @Dek. Are you still running into this issue with shipping, or did my response from earlier help you get your shipping set up properly? 😊

Just want to make sure you're all taken care of - thanks in advance!

Re: Why shipping shows free while checking out?

Dek — Tue, 07 Jul 2020 21:48:52 GMT

Thank you, Valentina, for your time in responding and some valuable methods to solve my issue on shipping. I just read the link that you attached and it was indeed very helpful. Thank you for your help and other member discussions that I read in addition to was very helpful. I'll manually input weight on each item now.

Re: Why shipping shows free while checking out?

Valentina — Tue, 07 Jul 2020 23:06:12 GMT

Of course, @Dek! The Support Center is a valuable source of information - but we're always here if you need a nudge in the right direction, or have any questions about anything you see there.

Reach back out if anything else come up 😊

Shipping in weebly website using square

WordWoman — Thu, 16 Jul 2020 12:02:08 GMT

Hi @Valentina I've been looking at these examples and wondering if you can help me fix an issue I am having. I can't get the shipping to appear and calculate in the checkout. I've set up the shipping in the Weebly settings. Do I have to do anything from the square end??

Re: Shipping in weebly website using square

Valentina — Thu, 16 Jul 2020 17:56:12 GMT

Hi @WordWoman! I've gone ahead and moved your post over to this thread, where I helped someone who had a similar question - I think this should point you in the right direction.

If you're still not seeing shipping costs appear during checkout after checking your item fulfillment settings, definitely let me know here. I'm happy to run through additional troubleshooting with you!

Re: Shipping in weebly website using square

Dek — Thu, 16 Jul 2020 19:44:18 GMT

Hi Word Woman, I had a similar issue with shipping showing free during checkout. Some members advised to add weight on each items under your item categories which I did and it worked. Now the shipping does shows during checkout.

Good luck.

Re: Shipping in weebly website using square

WordWoman — Thu, 16 Jul 2020 21:07:34 GMT

Hi I have the item fulfilment set to shipping and I have added weight for each item. That is all in place. So there must be something else that is stopping it from appearing. You can see below that shipping is mentioned on the first cart screen, but it is not being calculated in the second section (or appearing), even after an address has been added. It should appear above the taxes, yes? Help!

All items show free shipping when it should be charging shipping

ArtShed — Wed, 02 Sep 2020 01:41:15 GMT

I set up shipping to auto calculate with UPS or USPS. I created some boxes with max weights and max items and added weights to my items but when checking out it only shows free shipping. Is there a button somewhere I need to turn on so that all my items have a shipping charge? They all show shipping as delivery method.

Thanks in advance for any help

Re: All items show free shipping when it should be charging shipping

Valentina — Fri, 04 Sep 2020 22:40:07 GMT

It sounds like you're trying to set up Real Time Shipping, but I'm not 100% sure, @ArtShed. I've moved your post to this thread so you can take a look at the tips provided in the Best Answer.

If you're still running into a bit of trouble, our Support team can help you wrinkle out the kinks if you get in touch with us directly.

Re: Why shipping shows free while checking out?

Tiaraa — Wed, 09 Sep 2020 01:40:37 GMT

I created a store and my shipping cost or taxes aren’t showing up once I add to cart. Please help

Re: Why shipping shows free while checking out?

Dek — Wed, 09 Sep 2020 19:49:25 GMT

Hi, I had this similar issue and I feel ya. Some members advised to add weight on each items under your item categories which I did and it worked. Now the shipping does shows during checkout. The only problem is you need to add different shipping rates for locals and other states which I'm still pending on. Good Luck, dear.

Re: Why shipping shows free while checking out?

Valentina — Thu, 10 Sep 2020 01:30:59 GMT

@Tiaraa - if you're still running into trouble after following the advice here from @Dek, let me know so we can dig in a bit!

Shipping not calculating during checkout

DB21 — Mon, 16 Nov 2020 14:23:08 GMT

Hi, I have reviewed previous posts regarding the same problem and I have updated all items with a weight and fulfillment is set to shipping. I have set up shipping rates for US per weight and cost. Please let me know what else I should do. Did I miss a step? Thank you!

Re: Shipping not calculating during checkout

ashc — Tue, 17 Nov 2020 15:36:07 GMT

Hey @DB21,

I moved your post to the existing thread for this because we like to keep the same inquiries in one place.

If you've already tried everything in this thread- please reach out to our direct CS team who can assist you further.

Re: Shipping not calculating during checkout

DB21 — Tue, 17 Nov 2020 16:42:27 GMT

Thank you, Ashley. It's working now. It wasn't working at the time I sent the message. Thank you very much for getting back to me.

I am having a problem when trying to collect emails. I have the email request in my footer. When the information is entered, it is accepted, but I'm not receiving the email information in my email. Is it kept somewhere within the system? Thanks again for your help. Greatly appreciated!

Shipping is not showing up as an option

Unitylifestylez — Wed, 16 Dec 2020 01:06:58 GMT

This reply was created from merging an existing thread: Shipping is not showing up as an option

nothing in my online store is showing a shipping option but everything is marked for all three fulfillments

Incorrect delivery methods

Boutik — Wed, 16 Dec 2020 00:33:28 GMT

This reply was created from merging an existing thread: Incorrect delivery methods

Why are my items on weebly showing up as in-store pickup only when I have shipping selected? This is getting ridiculous. I can’t get anyone from square to pickup phone or return my emails.