thread Re: Why are my shippable items not showing as available? in Online Store

Why are my shippable items not showing as available?

Adelphia — Wed, 08 Jul 2020 20:36:51 GMT

Since the Square and Postmates integration, our online store will not show any items that are for shipping as available. Everything has been verified by Weebly as being correctly imputed and they have not been able to find a solution. I was wondering if any other stores experienced this issue and if so, how did you resolve the issue?

Re: Why are my shippable items not showing as available?

Valentina — Fri, 10 Jul 2020 00:57:10 GMT

Sorry to hear about this, @Adelphia - let's see if we can pinpoint the issue here.

Are you able to confirm for me which fulfillment type you've applied to the items that aren't appearing on your Square Online Store? Are they set for Shipping, or All?

Re: Why are my shippable items not showing as available?

Adelphia — Fri, 10 Jul 2020 14:00:00 GMT

@Valentina Thank you for reaching out. Yes all of the items are listed as for shipping only. We currently have two locations one is for in-store pickups only and all those items are working properly. The second location is for ship to home only and none of these items are properly working. When a customer is on our page and chooses to see the shippable items, they all show up with a price but once they click to try to add the item to the cart is show as not available and a price of $0.00.

We currently have a support case open and they have said this is a "bug" and that they are working on correcting the issue but it has been over a week and a half with no progress.

We are paying for a second location that is not able to generate and profit at the moment so it is a bit frustrating.

Re: Why are my shippable items not showing as available?

Valentina — Mon, 13 Jul 2020 23:58:40 GMT

Thanks for getting back to me, @Adelphia. I wasn't quite sure what you meant when you said that everything "has been verified by Weebly" and wanted to make sure you had flagged this to our team in an official capacity. It does look like you were able to get in touch with our team!

I can confirm that our engineers are currently looking into this specific issue for you, and that they're going to be best able to works towards a fix. They should reach out by email when they've reached a resolution, but feel free to reach out in this thread if questions come up in the meantime.

Re: Why are my shippable items not showing as available?

cdkenn590 — Wed, 30 Sep 2020 21:30:32 GMT

We're having the same issue here. Any updates?

Re: Why are my shippable items not showing as available?

ashc — Thu, 01 Oct 2020 11:30:22 GMT

Hey @cdkenn590,

If you're still experiencing this issue it'd be best to reach out to the direct CS team so they can add your account to the ticket.

It looks like the above seller may of already flagged it to CS and our engineering.